Kaiser Permanente Program Director, HROM in Atlanta, Georgia

Accountable for the overall establishment and direction of the highly reliable operating model (HROM) roll-out in Kaiser Permanente's (KP) Georgia Region.Responsible for working with Program Office and the other KP regions to determine best practices to test and spread across the Georgia Region. Responsible for working with the acceleration site teams to test and deliver play books that can be used to spread internally as well as to other regions.Acts as the regional expert on HROM, its components and implementation.Accountable for improvement in overall identified metrics.

Essential Responsibilities:

  • Drives results-oriented planning and execution of HROM and other large, complex, strategic initiatives, programs and projects for Kaiser Permanente's Georgia Region: Accountable for the overall strategic direction and implementation of the HROM model in the Georgia Region. Recommends appropriate allocation of resources; and ensures that implementation is in alignment with regional Operating Plan and strategic priorities. Facilitates the prioritization process for project selection using prioritization matrix for analysis based upon established project criteria that includes imperatives, business alignment, value stream, financial impacts, resource engagement, and level of strategic or operational activities. Ensures acceleration site work and projects can transition seamlessly into operations and be spread to other areas by engaging operational owner(s) at the front end. Demonstrates strong business acumen and healthcare industry expertise; understands organizational environment and impact on project success. Serves as thought partner and business advisor to leaders at all levels. Consults with executive sponsors, business owners and other key stakeholders, including at the national level, to develop and manage project structure, charter, timeline, roles and responsibilities, metrics/scorecards, budgets, return on investment analysis, and working agreements throughout the life of the initiative, program or project. Partners with sponsors and business owners to engage needed resources, define roles and responsibilities, and arrange for assignments of key project participants. Facilitates acceleration site team and sponsor meetings to drive effective strategic planning, decision making, problem solving and conflict management; balances schedules, scope and budget - renegotiating with business owners and sponsors as necessary; escalates project issues, risks and challenges quickly. Maintains open communication and reports on progress throughout the life of the project using status reports, meetings and ad hoc updates, as needed. Engages with Unit-Based Teams as needed. Develops and manages change management and communication plans to drive effective change; partners with key stakeholders to develop play books, presentations, memos, surveys and other documents in clear, concise and compelling way that drives change. Delivers presentations to executive sponsors and other stakeholders, as needed. As projects or tests of change close out at acceleration site(s), develops sustainability plan, and documents lessons learned. Works with acceleration site to develop playbooks for spread of best practices. Conducts internal/external benchmarking interviews, designs/conduct surveys, facilitates focus groups, documents current state processes, and conducts data analysis to define current state, capture best practices, and make recommendations for improvement. Serves as proxy for Vice President and Chief Operating Officer, as needed; Develops, coaches and mentors others; and provides strategic direction and oversight to other PMs/Consultants engaged in HROM projects to ensure the work is moving toward defined goals.

  • Provides strategic leadership for HROM: Serves as regional leader for complex, national and/or regional, cross-functional initiatives, programs, and projects. Leads planning, design, development, implementation of new and updated processes, tools and reporting. Facilitates planning and execution of best practice spread and change adoption to support the effective use new or optimized processes. Provides mentoring, coaching, training and oversight to ensure HROM practices and processes are consistent across the organization. Accountable for project tracking and dashboard reporting; and ensures coordination of reporting and strategically-driven dashboards are accurate and disseminated in a timely manner. Serves as accountable HROM leader for department's project management tool use, optimization roadmap, including future improvements and updates. Ensures data quality for tools and ensures compliance to organization and department's data quality guidelines.

  • Establishes and maintains collaborative, results-oriented working relationships with executive sponsors, business owners and other key stakeholders while leading the planning and execution of HROM activates and projects for Kaiser Permanente's Georgia Region: Establishes superior client relationships with President, Executive Medical Director, Senior Executives, Directors, Managers and other stakeholders. Is valued as a thought partner by senior leaders and proactively manages client relationships through a variety of methods (e.g., sponsor meetings, issue escalations, scorecards, status reports, client survey). Develops and leverages third-party relationships with other KP national and regional support organizations (e.g., Quality, Finance, Facilities, Marketing, IT, KPHC, Analytics, Communications). Works effectively in a senior leadership environment.

  • Provides oversight and direction to project management staff: Develops team members to increase their overall effectiveness and ensure HROM work is meeting defined goals. Manage performance targets that meet the organization's requirements. Proactively prioritizes and manages resource allocation and demonstrates ability to leverage the organization's resources. Supports team members with learning/training opportunities to support long-term HROM culture establishment in Georgia.

Basic Qualifications:


  • Minimum ten (10) years of leadership experience including leadership experience of large scale program implementation.

  • Minimum five (5) years of project leadership and/or program management experience.

  • Minimum three (3) years of healthcare industry experience.

  • Minimum three (3) years of process improvement experience and/or relevant certification.

  • Minimum five (5) years of change management experience.


  • Master's degree in business, finance, public administration, healthcareOR six (6) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A.

Additional Requirements:

  • High-Reliability Operating Model experience.

  • Extensive experience working with executive leaders; demonstrates excellent skills in influence and political savvy; and serves as an advisor and thought partner.

  • Outstanding relationship management & collaboration skills.

  • Excellent meeting facilitation, conflict management and negotiation skills.

  • Excellent strategic thinking, business acumen, and results orientation.

  • Project management tool experience, including project tracking and reporting software (e.g., Daptiv, SalesForce, Tableau, etc.).

  • Demonstrated leadership ability - particularly as a collaborator and strong partner in shared leadership roles.

  • Knowledge of health care operations, including primary care, specialty and ancillary services.

Preferred Qualifications:

  • Minimum eight (8) years of healthcare industry experience.

  • Master's degreeOR six (6) years of experience in a directly related field.

  • PMP certification or degree desired.


TITLE: Program Director, HROM

LOCATION: Atlanta, Georgia


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.