Comcast REP 2, TECHNL PRODT SALES SUPPT (BSS) in Atlanta, Georgia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for monitoring and analyzing order quality via telephone

calls including order acceptance, order entry and accurate provisioning

of fall out work. Documents quality issues and performance measures for

review. Provides formalized feedback via a service delivery scorecard

in order to improve order accuracy and reduce service delivery interval

duration. Works with moderate supervision/guidance. Is accountable for

results and impact on team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Monitors rep interactions with customers during order

verification/validation to ensure orders meet quality assurance

standards.

- Perform daily revenue and quality assurance audits to proactively

identify potential business impacting errors and address errors

following correct process and procedures.

- Creates, maintains and updates detailed quality assurance analysis and

review.

- Interacts with department managers and trainers to ensure consistency

among proper methods and procedures.

- Contributes to training sessions to educate representatives on

performance and quality assurance issues.

- Assists team members in meeting scorecard productivity/quality

metrics.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School Degree or Equivalent

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- Generally requires 2-5 years experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer