Deloitte Request Fulfilment Analyst in Atlanta, Georgia
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Deloitte is one of the leading professional services organizations in the United States specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100. At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to your educational opportunities to your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard. Visit www.deloitte.com/us/careers to learn more about our culture, benefits, and opportunities. Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services. SERVICE MANAGEMENT GROUP Technology & Infrastructure - Office of the Deputy CIO for TechnologyLocation Open OVERVIEW The Service Management Group reports to the office of the Deputy CIO for Technology and is responsible for delivering IT Service Management capabilities to provide transparency of IT Service Delivery across the Service Lifecycle. The Service Management group align processes, technology, and people to implement ITSM best practices, which optimize IT Service Delivery and Service Quality. In your role as the Request Fulfilment Analyst, you will be responsible for working with stakeholders firm wide to identify, gather, and document Service Catalog requirements and create system designs enabling the implementation of Service Catalog offerings. The Request Fulfilment Analyst will evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into design details, and validate that designed solutions meet business needs. An ideal candidate for this role will have admin-level experience and knowledge on how define and configure the various components of the ServiceNow Service Catalog. As the Request Fulfilment Analyst, you will capture requirements and provide solutions to complex customer Request Fulfillment service offerings, which will involve tailoring the Service Catalog to meet customer expectations. RESPONSIBILITIESExpand the current service catalog by collecting requirements from various stakeholder groupsProvide consultation to business groups on how their requirements can be met through Request Fulfilment design considerationsLead the process for moving business requirements through to functional requirements which development teams can act onCoordinating and facilitating discussions and working sessions between Request Fulfilment Management and other processes, especially portfolio management, and Service Catalog organizationsEnsure all operational services (and those being prepared) are defined and recorded within the service catalogQUALIFICATIONS2-3 years business analyst experience analyzing data, evaluating trends, and identifying areas for continuous improvementStrong written and oral communicator with experience communicating to audiences at all levels of an organization and varying technical sophisticationsCapable to lead and facilitate large meetingsWorking knowledge of the software development life-cycleAble to fulfill responsibilities on several concurrent projects while managing expectationsCan achieve desired results under limited directionSolid Microsoft Office skillsITIL Foundation certification preferredAdmin level knowledge on how define and configure the various components of Service Now Service CatalogStrong customer service, analytical, research, interpersonal and problem solving skills requiredBachelor s degree in Computer Science, Business Information Systems or relevant experience and accomplishments. How You ll GrowAt Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. Deloitte s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. Recruiter tipsWe want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you are applying to.Check out recruiting tips from Deloitte professionals.
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Information Technology