Kaiser Permanente Senior IT Consultant Solutions in Atlanta, Georgia
As a Quality Management Consultant, you will support the delivery and build out of Quality Management services for specific IT projects, overseeing the design of the associated strategy and technical infrastructure to support enterprise wide quality management and testing. You will be a member of a high-functioning team accountable for working with department resources to infuse quality management best practices and continuous improvements. The Quality Management Consultant will lead and direct implementation of quality and testing strategies for large program efforts requiring you to be comfortable working with a diverse stakeholder community and demonstrate strong project and program leadership skills. You will select and customize the methodology for the analysis and definition of efficient, cost effective solutions that support client and stakeholder business processes, functional requirements, and resource costs. In addition, you will direct analysis of current process and provide consultation and solution alternatives on potential process re-engineering.
In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, cross-functional integration, complex configuration, and testing. Additional responsibilities also include leading solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.
Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
Maps current state against future state processes.
Defines the impact of requirements on upstream and downstream solution components.
Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
Participates in evaluating third-party vendors as directed.
Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.
Minimum two (2) years experience in software or system testing across multiple IT environments.
Minimum one (1) year software or application development experience.
Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Three (3) years experience in large scale software implementations.
Four (4) years experience working for a health care organization.
Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
Four (4) years experience in workflow analysis, including the use of modeling software (e.g., Visio).
Four (4) years in a leadership role working with project or technical teams.
Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).
Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
TITLE: Senior IT Consultant Solutions
LOCATION: Atlanta, Georgia
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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