Home Depot Services Contact Center Sales Associate - Windows Recovery in Atlanta, Georgia

POSITION PURPOSE

Services Sales Recovery Consultants are responsible for recovering lost opportunity with The Home Depot’s do-it-for-me services to clients via telephone. Services Sales Recovery Consultant spends the majority of their time on the telephone processing inbound/outbound calls and engage in professional telephone presentations with customers. While on the telephone with customers, Services Sales Recovery Consultant assess customers’ needs, make recommendations that fulfill these needs, develop rapport, overcome objections and present information and alternate financing options. Services Sales Recovery Consultant generate revenue for the business.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

20% - Provides excellent customer service and satisfaction from their order process and appointment setting from start to finish.

20% - Addresses customer, service provider and Home Depot associate issues in a timely manner

40% - Calls Customers to review products and set appointments.

20% - Works with Home Depot Associates and service providers to coordinate sales and appointment completion

NATURE AND SCOPE

This position reports to Contact Center Supervisor.

This position has 0 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 1 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

Associate Degree is preferred.

Two years of experience is preferred.

Knowledge, Skills, Abilities and Competencies:Strong selling and communications skills

Credit promotional knowledge

Installation knowledge

Product knowledge of the business category

Basic math skills We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.