Verizon Social Media Care Specialist in Atlanta, Georgia
What you’ll be doing...
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. We are paving the way towards an industry leading customer centric strategy focused on rapidly evolving our business for a digital-first future. You’ll be on the front line championing our brand by increasing Verizon’s overall exposure through empowered engagement and industry leading speed of service.
Creating a positive customer journey on Verizon’s social channels by providing excellent care, account service and technical support.
Providing customers with Verizon fios service support for activations and/or troubleshooting for their voice, data, and video services.
Being frontline chat support advocates to provide solutions to customers during weather related or technical service interruptions.
Engaging with customers via chat bot to provide a seamless interaction through automated responses.
Prioritizing and routing social media escalations to internal stakeholders to identify appropriate solutions and responses.
Working in a highly collaborative environment to address customer concerns and provide expedited solutions to ensure a premium customer experience.
What we’re looking for...
You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You have the skill to deliver superior customer service and are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things easily in ways that people can understand and enjoy sharing your enthusiasm for new ideas.
You’ll need to have:
Bachelor’s degree or one or more years of work experience
Experience in technical support and/or customer service.
Experience working directly with customers in troubleshooting computer, video and/or network services.
Knowledge of Microsoft systems, including Excel and Word.
Willingness to work on a rotating schedule to support 24/7 operation, extended hours may be required as needed by the business.
Even better if you have:
Bachelor’s degree in a related field.
Experience utilizing a chat or social media interface to service customers.
Strong problem solving and communication skills to deliver a premium customer service experience in a fast-paced environment.
Excellent time-management, prioritization skills and the ability to multi-task.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.