Home Depot SR ANALYST READINESS RESOL in Atlanta, Georgia

POSITION PURPOSE

The ISE Sr. Analyst Readiness & Resolution is responsible for ensuring project readiness before deployment and for driving resolution of key issues for projects that directly impact customers shopping experiences in Home Depot stores. This position partners with multi-functional teams consisting of approximately 10- 15 individuals from across the enterprise. In addition to showing innovative thought leadership, the individual in the role will be required to utilize communication, presentation and creative problem solving skills to evaluate and drive projects through to completion.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

65%- Evaluate upcoming projects to ensure readiness (instructions, products/materials on hand, MET/3PL training, etc.)

25%- Partner with MET and issue resolution teams to drive execution and resolve pervasive issues in a timely manner

10%- Report out on execution metrics and drive best practice learning to enhance planning, readiness, and resolution processes

NATURE AND SCOPE

This position reports directly to the Senior Manager of Merchandising Services Projects.

This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel 5% to 20% of the time.

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

Prior experience effectively managing highly matrixed, complex projects

Strong written and verbal communications skills, presentation and facilitation skills

Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word

Knowledge, Skills, Abilities and Competencies:

Highly organized.

Excellent written and verbal communication skills.

Strong ability to multi task and handle competing priorities at once.

Strong decision making and problem solving skills. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.