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Kaiser Permanente Staff RN - PRN, Virtual Care - Specialties in Atlanta, Georgia

The Virtual Care RN will utilize a high level of knowledge about specialty care operations and multiple complex medical conditions in coordination with KP Specialties. The Virtual Care RN will work directly with multiple specialty clinics, physicians, nurse practitioner, and nursing staff. Ability to effectively communicate scheduling and template management with providers and nursing staff. Coordinates care and communication between multiple providers inside and outside of Kaiser Permanente including primary care providers, and other specialties providers. Interprets clinical data. Ability to be self-directed and act independently to manage multiple tasks at once and intervene as appropriate to resolve issues. Communicates with members and provides education regarding their diagnosis. Facilitates orders as directed.

Essential Responsibilities:

  • Provides nursing care to patients within his/her scope of practice, utilizing the nursing process to assess the health status, establish a nursing diagnosis, establish nursing goals to meet health care needs, develop, implement and evaluate a nursing plan of care. O.C.G.A 43-26-3(8). Assesses and triages patients through telephonic interactions. Evaluates emergency situations and initiates appropriate nursing interventions telephonically and through kp.org electronically.

  • Monitors electronic messaging and email related to patient and provider requests and inquiries. Manages the messages as appropriate and triages to physician or others as needed. Provides telephonic and electronic (kp.org) interactions with patients that require follow-up care and/or preventative outreach.

  • Assesses patient and family health education needs, provides teaching and counseling, evaluates effectiveness of the education process and offers opportunities for health teaching and counseling.

  • Answers inquiries from internal providers, patients and family members by telephone.

  • Schedules complex procedural appointments and orders necessary pre-testing as determined by provider, protocols and chart review.

  • Triage and facilitate member appointments, specifically all procedural, urgent, emergent, and some hospital follow-up appointments.

  • Performs post-operative phone calls within 48 hours.

  • Accurately documents patient data, actions, interventions and patient response to care.

  • Facilitates transitions of care from the hospital. Provides care coordination across the continuum.

  • Manage and de-escalate upset members.

  • Assist in the module as necessary (answer the phone, assist members and provide nursing care as necessary in the clinic).

  • Provides clinical guidance to call center as needed for specialty appointments.

  • Complete any delegated tasks from the Nurse Manager.

Basic Qualifications:

Experience

  • Minimum five (5) years of nursing experience.

Education

  • Bachelor's degree in nursing.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • Current licensure as a Registered Professional Nurse in the State of Georgia (in good standing) or able to obtain prior to date of hire.

  • Current Basic Life Support (BLS) certification from the American Heart Association must be obtained prior to hire date.

Additional Requirements:

  • Customer service aptitude demonstrating through Customer Service Assessment.

  • Complete a Customer Service Assessment.

Preferred Qualifications:

  • Prior Med Surg Experience Preferred.

  • Master's degree.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

COMPANY: KAISER

TITLE: Staff RN - PRN, Virtual Care - Specialties

LOCATION: Atlanta, Georgia

REQNUMBER: 821019

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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