Home Depot Systems Engineer Manager - Infrastructure in Atlanta, Georgia
The Systems Engineer Manager is responsible for attracting, retaining and developing top talent focused on market needs and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot's business. The Systems Engineer Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Managers, work closely with business stakeholders and the stores. They support system planning reviews and communicate and present across all levels of the organization.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
30% - Strategy & Planning:
Looks across teams with a focus on alignment and dependencies
Gains a thorough understanding of infrastructure needs and guides teams to design infrastructure platforms that meet end user requirements
Translates product and project goals into infrastructure strategy and clearly communicates direction and priorities to teams and business partners
Determines value to the business of anticipated Systems Engineering efforts
Identifies goals, metrics, and appropriate analytics to measure the performance of Systems Engineering teams; continually makes recommendations and refinements on approaches based on learnings
Reviews recommended solutions and work of Systems Engineers to ensure alignment with company, stakeholder, and end user priorities
20% - Delivery & Execution:
Leads configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Leads field and corporate roll-outs of technology
Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Creates and optimizes specifications for complex technology solutions
Provides regular status to leadership regarding progress of Systems Engineering efforts
Manages vendor relationships
Manages, reviews, and approves purchase requests for hardware and software
20% - Support & Enablement:
Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
Receives and prioritizes escalations and incoming requests from product teams and stakeholders
Guides the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
30% - People:
Provides leadership, mentoring, and coaching to Systems Engineering professionals
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members to drive value, and identify and resolve impediments
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Guides more junior team members in strategy, alignment, analysis, and execution tasks
Participates in and contributes to learning activities around systems engineering core practices (communities of practice)
NATURE AND SCOPE
Typically reports to the Systems Engineer Sr. Manager, Technology Director or Sr. Director.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
5-7 years of relevant work experience
Proficiency in working as part of a collaborative, cross-functional, modern engineering team
Professional experience in two of the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering; understanding of the remaining disciplines
Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting
Experience managing and growing team members in a professional setting
Experience balancing workloads across teams
Experience managing vendor relationships
Proficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one other
Experience installing and upgrading applications or databases and performing system maintenance
Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
Experience with system and environment analysis, design, and optimization
Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews
Experience with system security design and management
Experience with disaster recovery planning and engineering
Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
Experience with operating system commands and utilities as well as scripting
Experience working with cloud platforms such as GCP and Azure
Proficiency in supporting a 24x7 retail operation
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.