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Oracle Technical Manager - Operations in Atlanta, Georgia

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership skills. Detailed knowledge of several applications within a business area needed. BA/BS degree and relevant experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

TECHNICAL MANAGER - OPERATIONS

LOCATION: UNITED STATES / REMOTE

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NOTE: We are unable to provide visa sponsorship for this role at this time. No candidates requiring visa sponsorship will be considered.

Don t miss this opportunity to join the company widely recognized as the leading provider**of hospitality, food & beverage and specialty retail technology worldwide. Our customers are well known and respected global brands that rely on Oracle for their technology needs. We are a smart, progressive, energetic, and rapidly growing business. This is your opportunity to join the Oracle Cloud family and enjoy a fast paced, exciting career with us.

Oracle Managed Cloud & SaaS Services is currently seeking Technical Manager to help support Oracle Cloud for Industry operations business.

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RESPONSIBILITIES:

  • ProvideHANDS ONtechnical leadership for the Application Engineering team

  • Coordinate between Operations Center, Support and other technical teams in planning change, resolving incidents or customer escalations and drive them to completion

  • Work with the global Ops team documenting processes and standard operating procedures

  • Transition and align Hospitality best practices to Oracle Cloud processes & guidelines

  • Serve as the point of contact for escalations

  • Analyze inflow of work and generate KPI reports and guidelines for process improvements

  • Generate weekly reports of system outages with corrective action and RCA

  • Collaboratively own problem management ensuring quick resolution of high priority issues

QUALIFICATIONS:

  • 10 years related experience of a best-in-class cloud or hosting organization

  • 5 years of experience being a Tech Lead and managing a team

  • 3 years of experience with CI/CD pipelines, Docker containers and Kubernetes administration

  • Have a broad, strong technical knowledge which encompasses Application operations including deployment, Release automation, Platform architecture, Database, Network, Load-balancing / Clustering and Security

  • Have detailed knowledge of applications built using Apache, WebLogic and Fusion Middleware or related technology

  • Possess proven track record of operational success in a high traffic environment

  • Degree in Computer Science, Information Systems or equivalent combination of relevant experience.

  • ITIL certified

  • Excellent verbal and written English skills

  • Excellent escalation handling skills

  • Excellent communication skills

/At Oracle, we don t just value differenceswe celebrate them. We re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion./

https://www.oracle.com/corporate/careers/culture/diversity.html

Job: *Information Technology

Organization: *Oracle

Title: Technical Manager - Operations

Location: United States

Requisition ID: 20000KUI

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