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Farmers Insurance Business Continuity Supervisor in Austin, Texas

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Job Summary

  • Oversees the identification of business continuity exposure and ensures risks are accurately mitigated.
  • Responsible for development, maintenance, and administration of Business Continuity Planning (BCP) strategy, data and infrastructure. Ensures timely and orderly restoration of business activities in the event of an interruption in the Service Operations contact centers.
  • Plans, organizes and works collaboratively with internal and external resources on interruption mitigation, response, business continuity and recovery strategies.
  • Analyzes, researches, recommends and maintains continuity programs for the proper protection of assets and earnings against loss from fortuitous circumstances.

    Essential Job Functions

  • Evaluates developing situations to determine need to activate the crisis management process.

  • Maintains recovery strategies and workaround procedures and assists with implementation across all Service Operations locations.
  • Facilitates annual exercises to test plans. Provides training to stakeholders (operations leadership, support operations, facilities, telephony, etc.) as necessary.
  • Performs business impact analysis and evaluates threat and risk assessments for changes/developments in the risk profile for all Service Operations locations.
  • Conducts after analysis reviews to determine financial and performance impact to business and provides high level reporting of monthly incident review.
  • Supervise and develop staff and ensure successful results.
  • Conducts special projects and performs other duties as assigned

    Physical Actions

    Physical Environment

    Education Requirements

    High school diploma or equivalent required. Bachelor’s degree preferred or five years equivalent job related experience. Certified Business Continuity Planner (CBCP) preferred.

    Experience Requirements

    Five years equivalent job related experience required. Previous experience leading or mentoring employees required

    Special Skill Requirement

    Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Job: *Service Operations

Organization: *Farmers Insurance

Title: Business Continuity Supervisor

Location: Texas-Austin

Requisition ID: 190001SY

Other Locations: United States-Arizona-Phoenix