Oracle CX Solution Engineering Manager in Austin, Texas
CX Solution Engineering Manager
Preferred Locations: Austin or Central States
For the role of Solution Engineering Manager, we are searching for
a motivated and passionate individual, who can lead a Solution Engineering team
who work closely together with the Sales organization, selling Oracle’s market-leading
Customer Experience solutions for Commerce, Marketing, Sales & Service, and
CPQ (Configure Price Quote). This SE Manager will support accounts across
a variety of industries (i.e. Automotive, Industrial Manufacturing,
Transportation, Oil & Gas, Professional Services, etc…) in the Central
Your key objectives are:
§ Create and sustain an
environment where your team is inspired, informed, educated, enabled,
recognized and rewarded with the goal of sustained success.
§ Be a partner to the
business and ensure your team is working on the right things, at the right time
and in the right manner.
§ Maximize your teams’
productivity and modernize the way your team engages with customers, using
compelling, innovative and creative tools and techniques.
Success is defined in part through the following:
Partnership with SalesPartnership
Manage a partnership with your key stakeholders to help develop a
strategic plan for the industry/regional sectors you support. Help develop
great opportunity and account strategies and engage the appropriate presales
teams to support them. You will also provide coaching on deal opportunity
reviews, dry runs, and dress rehearsals. You will act as a sponsor or a lead
for certain key deals and accounts. You will also run regular business reviews
with sales management to ensure alignment on priorities and progress on key
Create and sustain an environment where your team is inspired,
informed, educated, enabled, recognized and rewarded with the goal of ensuring
you have a successful and motivated team. Typical activities include: Team
meetings, 1:1s, Best practice sharing. Weekly time card review and
approval, overtime review and approval, expense report review and approval, and
weekly time entry and data quality.
Business Improvement Initiatives
You will also be expected to lead or participate in projects and
initiatives across Solution Engineering to help solve problems and improve as a
Key Sales Execution Tasks
Collaborate with sales management and sales account executives to
plan account strategies through participation in informal and formal account
Demonstrate innovative approaches to pipeline development and
Balance the required presales investment with the value of each
opportunity by engaging the appropriate presales team for qualified sales
opportunities, including the identification of a presales lead.
Enforce consistent presales processes, including opportunity
management, dry-runs and discovery sessions, to ensure superior demos, and
presentations, resulting in flawless execution of the sales cycle.
With select sales cycles, build strategic partnerships with key
decision makers in customer organization.
Key Team Development Tasks
Identify areas of development for each team member and work with
each to define and execute a tailored learning plan. Foster an atmosphere of
continuous learning, improvement, and innovation.
Provide feedback and coaching after dry-runs, demos and
presentations in order to help them hone their skills. Also provide on-going formal
oral and written feedback.
Drive and encourage your team members toward their group’s revenue
Help develop the larger presales organization through leadership
of a solution- or industry-focused community of practice which provides
enablement and a voice of the field to solution engineering management.
Ensure achievement of Customer Experience SE goals and objectives.
§ 10 years of relevant IT
solution support e.g. pre-sales, architecture, delivery or professional
§ Experience leading regional/industry
teams, appropriate knowledge of methodologies and technology.
§ Demonstrated experience
working in a matrix / multi-level management structure.
§ Proven experience building
diverse teams, highly inclusive leadership style, managing people, performance,
and sales processes.
§ Proficiency in Oracle
solutions, competitors, technology, and business models preferred.
§ Leadership, drive for
results and “can do” attitude.
§ Bachelor equivalent:
Master equivalent: optional.
Detailed Description and Job Requirements
Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sales cycle.
As part of the Oracle sales team you will direct and manage pre-sales resources throughout the sales cycle. Provides technical/functional leadership to the sales team in the development and implementation of customer applications and customer products. Participates in account planning and strategy development. May publishes technical information of specific applications and/or technical articles. Works with management to define new products. Serves as the company liaison on specific technical projects with customers.
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Knowledge of software industry relating to all aspects of ebusiness solutions. Demonstrated leadership skills. Strong presentation skills. Ability to travel as needed. BA/BS degree or equivalent.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Pre Sales
Location: United States
Other Locations: US-IL,Illinois-Chicago, US-IN,Indiana-Indianapolis, US-TX,Texas-Dallas, US-TX,Texas-Austin
Job Type: Regular Employee Hire