CACI International Systems Administrator - Ops Center Lead - Austin, TX in Austin, Texas
CACI Enterprise IT Operations has an opportunity for a Lead Systems Administrator to support a large and complex IT enterprise program.
What you will get to do:
As a Systems Administrator and Operations Center Lead, you will be a leader in the program’s Operations Center team. You will be responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of our enterprise operations around the world.
More about this Role:
As a Lead Systems Administrator some of your duties are as follows:
-Responsible for management, monitoring, oversite, and directing the staff at the service center operations facilities in Maryland and the Southwest USA.
-24/7 coverage and leadership within the service center operations facility.
-Responsible for the operation of global program services, the interface to program partners, and monitoring the delivery of all program services.
-Coordinate mission assurance facility actions and the service center operations actions; as directed by the program manager and mission assurance lead.
-Service request management, user interface, and ticket management.
-Prioritize new service tickets ensuring service tickets requiring approval, VIP tickets, and remote user tickets are expedited.
-Schedule and dispatch staff from the program regions to deliver new service and resolve tickets.
-Perform remote resolution of program service issues.
-Monitor remote ticket completion rates and work with the service and tools development team to continually evaluate options for integrating new methods, equipment, techniques, personnel, and training to enable increased remote support capability.
-Schedule and dispatch staff from the enterprise regions to restore service disruptions.
-Monitor open ticket status, determine cause of open status, and keep users apprised of ticket status.
To be successful in this role, you should possess:
Bachelor's degree and 10+ related experience. Additional experience may be substituted for degree
Strong IT ticket management system experience; preferably with ServiceNow.
Demonstrated background and experience as a Systems Administrator and in a lead role.
Experience with large scale enterprise IT contracts.
Current TS/SCI poly clearance
What we can offer you:
We’ve been named a Best Place to Work by the Washington Post.
We offer competitive benefits and learning and development opportunities.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.