Farmers Insurance Workers' Compensation Team Lead in Austin, Texas

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We are looking for Customer Service focused Leaders that will enhance the exciting world of Workers’ Compensation Claims at Farmers Insurance. If you are looking to lead people in an innovative way, have flexibility within your workday, a benefit package including at 401K and competitive salary, along with developmental opportunities within the company, then Farmers Workers’ Compensation is for you! Job Summary
Team Leaders lead a team of claims adjusters as they adjust and administer Workers’ Compensation claims. They coach and develop the staff and partner with their staff and other business partners through the claims process. Our Team Leaders

  • Use strong communication skills to coach and develop the team.

  • Conduct review of claim files being handled by assigned adjusters.

  • Represent the Company from a public relations standpoint and must conduct oneself as a member of the Leadership team at all times.

  • Use claim handling software and laptop to determine that claims are being handled in accordance with the state guidelines and adjusted/settled appropriately.

Physical Actions
Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English) Physical Environment

  • Normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions Excessive Noise Levels Chemicals Chemical/Biological Conditions Moving Mechanical Parts Areas considered dangerous Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.


  • Bachelor’s Degree

  • Excellent customer service and communication skills.

  • Eagerness to learn and drive results for the team that they lead.

  • Outgoing personality that would enjoy interacting with a wide variety of people including internal and external customers or business partners.

  • Bodily injury claims experience is preferred.

  • Ability/willingness to learn new software systems

Experience Requirements

  • 3 years of prior claims experience.

  • Leadership experience

  • Customer Service experience, preferably in an insurance claims environment

  • Bodily injury experience highly desirable and preferred

    Special Skill Requirement

  • Excellent communication skills – both written and oral

  • Computer Skills – MS Word, Excel, and Outlook

  • Valid driver's license Bondable

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Job: *Claims

Organization: *Farmers Insurance

Title: Workers' Compensation Team Lead

Location: Texas-Austin

Requisition ID: 180009RL