Travelers Outside Property Claim Representative - Bakersfield in Bakersfield, California
Outside Property Claim Representative - Bakersfield
Primary Job Duties & Responsibilities:
Completes required training in the Property Trainee Program which is a three phase program that is approximately 12 weeks. The program is a mix of online, virtual, classroom, and on-the-job training. Classroom training is at Claim University in Hartford, CT.
Investigates each claim to obtain relevant facts necessary to determine coverage, causation/ damages, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts).
Takes necessary statements.
Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through on meeting commitments to achieve optimal outcome on every file.
Training consists of several months handling inside property claims at the desk.
Works closely with Unit Manager or mentor to promptly resolve assigned claim.
Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements, and understands how jurisdictional issues impact the claim.
Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.
Determines settlement amounts, negotiating and conveying claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters.
Refers claims beyond authority as appropriate based on exposure and established guidelines.
Participates in CAT Duty
Job Opening ID:
Exposure to Excess Noise - Occasionally
Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances - Frequently
Exposure to Variable Weather Conditions - Continuously
- Weekend work hours - Occasionally
Travel - Occasionally
Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
Strong verbal and written communication skills - Basic
Attention to detail ensuring accuracy - Basic
Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
Analytical Thinking - Basic
Judgment/Decision Making - Basic
- No prior claims experience necessary. Experienced property claim representatives also welcome to apply. Bilingual candidates encouraged to apply.
This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity.
This role is responsible for providing quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
This job does not manage others
This job works under Close Supervision: Work is reviewed at several steps along the way.
This position services the Bakersfield area. Therefore qualified candidates must reside in this area or be willing to relocate at their own expense to this area in order to be considered for this position.
Entry Level, Experienced/Professional
Education, Work Experience & Knowledge:
Bachelor's Degree preferred or a minimum of 2 years of work and/or customer service related experience preferred.
Customer Service experience preferred
Operates standard office equipment - Continuously
Sitting (can stand at will) - Continuously
Standing - Continuously
Lifting items up to 36-50 pounds - Frequently
Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Frequently
Use of Keyboards (Sporadic 10-Key) - Continuously
Working in a confined or restricted area - Frequently
Driving - Continuously
This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Licensing or Certificates:
Valid passport preferred.
Bakersfield - California - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.