Arrow Electronics Analyst, Global Service Desk in Bangalore, India
Position: Analyst, Global Service Desk
Language expert : Italian
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends the majority of the day performing remote support. This can take a number of forms:
Screen sharing or remote control
Live chat support
● Has no discretion to vary from established procedures
● Has no related work experience or has work experience but requires formal training in theories/concepts in own function
● Works under close supervision
Experience / Education
Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience
Location: Bangalore (GESC)
Time Type: Full time
Job Category: Information Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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