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Arrow Electronics Help Desk Analyst I in Bangalore, India

Position: Help Desk Analyst I

Job Description:

Principal Accountabilities

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

  • A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.

  • A help desk analyst spends the majority of the day performing remote support. This can take a number of forms:

  • Over-the-phone support

  • Screen sharing or remote control

  • Live chat support

  • Email support

Job Complexity

● Has no discretion to vary from established procedures

● Has no related work experience or has work experience but requires formal training in theories/concepts in own function

● Works under close supervision

Experience / Education

Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience

Location: Bangalore (GESC)

Time Type: Full time

Job Category: Information Technology

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.