IBM Package Solution Consultant: Sterling.OMS in BANGALORE, India

Job Description

About IBM:

IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Business Unit Introduction:

IBM Global Business Services (GBS) is a vibrant group of Business, Strategy and Technology professionals, designed specifically to be the source of market-leading Industry consulting, Application and Business process management, supported by the industry's most sophisticated outcome based delivery model, all designed to become the Digital Reinvention partner for leading clients across the world. IBM GBS provides Value-led and Asset-powered end to end solutions with global footprint in over 170 countries and empowers clients to build upon their tremendous heritage in Application Innovation processes and also to transform them for a Cloud, Cognitive and Social centric world.

Who you are:

You will use your consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the client's business environment in order to achieve client expected business results –

  • Extensive experience with analysis, design, development, customiszations and implementation of Software applications.

  • Good troubleshooting and debugging skills – debugging issues from the Application Server and Agent server logs.

  • Proficient in analyzing and translating business requirements to technical requirements and architecture.

  • Proven Database skills, Object Oriented Programming and development knowledge.

What you’ll do:

  • Defines and executes professional service projects, smoothing the customer’s transition from proposal phase to delivery phase by serving as a key customer contact throughout project definition into project delivery launch.

  • Demonstrates accurate, detailed knowledge of IBM Sterling Commerce software and services, familiarity with the customers’ business, and experience with applicable consulting practices, methodologies and tools.

  • Uses all this knowledge and experience to apply the appropriate IBM Sterling Commerce solution to the customers’ business problem.

  • Represents IBM Sterling to customer with professionalism at all times.

  • Communicates and documents appropriate customer expectations.

  • Consistently delivers to exceed those expectations.

  • Averts and resolves customer issues, thereby creating customer satisfaction.

  • Supervises the work of third party consultants as necessary.

  • Maintains and expands technical and business knowledge through study and on-site delivery experience.

  • Provides leadership to consultants through knowledge sharing, consulting tool and training material creation and on-site shadowing. Contributes to library of consulting best practices.

  • Works with Sales, Product Development and Customer Support to improve quality of software and service solutions, consulting proposals and customer satisfaction.

  • Leads the on-site delivery team to ensure on time and at budget project delivery

How we’ll help you grow:

You’ll have access to all the technical and management training courses you need to become the expert you want to be

You’ll learn directly from expert developers in the field; our team leads love to mentor

You have the opportunity to work in many different areas to figure out what really excites you.

Required Technical and Professional Expertise

  • Strong J2EE Architecture, design, development experience;

  • Good development experience in Java, XML, XSL and related technologies;

  • Knowledge of Sterling Products and/or exposure to SCM and Order Management solutions (OMS) would be a big plus.

  • Ability to anticipate and build contingency project plans.

  • Strong negotiation skills required for effective engagement management, in which both the interests of the customer and Sterling Commerce must be accurately represented and win-win resolutions reached.

  • Expert business and technical skills that must be kept up-to-date, often from learning on the fly.

  • Accurate and detailed understanding of Sterling Commerce solutions and their applicability in a myriad of customer situations.

Preferred Tech and Prof Experience

  • At least 5 years’ experience in solution designing, developing and delivering custom application development solutions for clients

  • At least 3 years’ experience in Sterling Commerce technologies, establishing and managing development standards, working with a software development methodology and experience in lead role by working on complex projects

  • At least 1 year experience in designing and delivering Order Management and Fulfillment solutions