IBM Sales Support Specialist in BANGALORE, India

Job Description

About IBM:

IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Business Unit Introduction:

Our Globally integrated IBM Cognitive Process Services team provides offshore, nearshore and onshore solutions to Client delivery service requirements across industries and geographies. With various streams under F&A(Finance & Administration) we excel in Record to Report(R2R), Procure to Pay(P2P), Order to Cash(O2C) along with Financial Planning and Analysis, Recruitment Process Outsourcing(RPO) HR/learnings and Integrated Source to Pay Operations for our Clients.

Who you are:

You will be part of Finance & Administration (F&A) team which provides multiple services to Customers supporting their organization in the areas of financial outsourcing and Vendor Management. F&A operates from locations across Bangalore, Chennai and Gurgaon.

What you’ll do:

  • Accomplish assigned Support Requests (SR) within the agreed SLA(Service Level Agreement).

  • Coordinate with customers, Sales teams, and Ordering Partners to accomplish Order-handoff activity.

  • Gather documents and information and work with customers and Sales to accomplish SRs or resolve issues

  • Comply with the corporate requirements for any IBM employee (e.g. Business Control, Data Privacy)

  • Serve as back-up resource for other CSSs as required.

  • Assist in creating Root Cause Analysis (RCA) for any service delivery misses

  • Identify work process improvements and issue prevention activities.

  • Perform other tasks as required.

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

  • Proven communication skills

  • Proven customer service skills

Preferred Tech and Prof Experience

  • 3-5 Years of Experience in Sales Support/ Call Taking Profile

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.