IBM Solution Delivery Lead - Watson Customer Engagement in BANGALORE, India
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Over the past 100 years, a lot has changed at IBM, in this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We like to say, “be essential.” We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation.
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Business Unit Introduction
IBM Watson Customer Engagement, fueled by real-time insights and the cognitive power of IBM Watson, reason and learn to help optimize marketing, sales and value chain services.
The IBM Watson Customer Engagement is a powerful and agile customer engagement platform for omni-channel commerce that helps deliver seamless and consistent brand experiences. The service offers powerful, reliable, and flexible capabilities for customer engagement and easy-to-use business user tools. The service can scale to address digital selling requirements in virtually every industry, company size, or selling model. Brands can easily build and manage online stores and enable business users to manage catalogs, content, online marketing campaigns, promotions, and merchandise products without IT involvement.
IBM Watson Customer Engagement is working with more than 8,000 global brands to turn customer insight into action by enabling organizations to transform how they interact with key audiences—from customers to partners to suppliers—on an individual basis. IBM® Commerce Solutions continue to help improve the customer and brand experience and to help increase the productivity and efficiency of business-user employees with enhancements to previously announced products and the introduction of a new products.
Who You Are.
As a Solution Delivery Lead, You will...
Work on our Order Management System products & Cognitive offerings.
Apply your knowledge and skills to help us in development & deployment of Order Management System & Cognitive solutions for worldwide clients across various domains.
Act as client advocate to IBM Product Management and the IBM SWG Lab Services leadership team.
Work with other key contacts within IBM to provide a consistent voice to client
Provide oversight and management to multiple teams delivering enterprise IT solution implementations
What You Will Do
As a Solution Delivery Lead, You will...
Be a Senior, single point of contact with respect to IBM SWG Lab Services projects/deployments
Own the project initiation step after the successful signing of SOW and Validate the (SOW)
Assist the client with defining a program roadmap to optimize delivery value for the client based on their business strategy and requirements.
Work with the team to manage the needs, expectations, project issues, and product requirements of the client.
Monitor consultant team skills assessment and participates in performance evaluations for each team member
Recommend best practice in terms of project / program and governance organization structure to ensure delivery excellence.
Proactively gain understanding of other programs / initiatives at client that may impact current project / program, engage with other programs as appropriate.
Make best practices recommendations based on IBM experience as to managing operational change.
Facilitates stabilization of IBM software being deployed at client site
Mentor IBM and client team members on IBM B2B/Commerce methodology and drives consistent processes.
Coordinate with IBM specialists in the industry verticals to validate trends, recommendations and review innovative capabilities for the client.
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Required Technical and Professional Expertise
10+ years of total IT experience with 5+ years of Project Management experience
Exposure to SDLC, Agile methodologies (preferred)
Provides leadership to consultants through knowledge sharing, consulting tool and training material creation and on-site shadowing. Contributes to library of consulting best practices.
Works with Sales, Product Development and Customer Support to improve quality of software and service solutions, consulting proposals and customer satisfaction.
Design and code reviews
Set & Drive QA processes (design standards, coding standards etc)
Leads the on-site delivery team to ensure on time and at budget project delivery.
Preferred Tech and Prof Experience
- PMP, CSM Certification
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.