Shell Business Analyst - Loyalty and Payments in Bangkok, Thailand


Job Title:

Business Analyst - Loyalty and Payments

No. of Positions:


Job Description:

The position of the Project Business Analyst is established within the Downstream Retail IT – Marketing, Cards and Loyalty Competency Centre, Loyalty & Campaign Team.

We are looking for a Business Analyst who can bring strong analytical, problem solving, vendor management and stakeholder capabilities, to work on high profile projects that involve some of the latest technologies and deliver value directly to the bottom line of Shell Retail.

This role is responsible for working closely with the Thailand Marketing teams to advise, deliver and enhance Customer Value Propositions to Shell customers. Shell Retail is currently working aggressively to adopt a digital first mentality which you will be at the forefront of to ensure that value is being delivered through IT solutions.

This position is a fantastic opportunity to work closely with business stakeholders and customers on the digital transformation that Shell Retail is currently undergoing, over the next few years you will have an opportunity to work on projects that consist of real time marketing, mobile interaction, customer communication and further initiatives on the digital agenda

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Company Description:

Shell’s presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand.

The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand

For more than 120 years of our operations in Thailand, Shell has been growing side by side with the country’s developing economy. We have been committed to developing products of quality and to preserving the environment. Our goal is not only to achieve business success but also to play an active role in helping improve society.


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The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell is an Equal Opportunity Employer.

Work Location:



Skills & Requirements:

  • Bachelor or master degree in information technology, computer science, business administration or a related discipline

  • Certification in the Business Analysis (CCBA as a minimum)

  • Total 2 to 4 Years’ professional experience

  • Minimum of 2 years’ relevant experience as a business analyst

  • Knowledge of Key Parameters architecture, PCI compliance and Payment Security

  • Experience working in agile projects

  • Knowledge of integration solutions in a large landscape

  • Demonstrable track record in working in software developments groups and virtual working.

  • Fluent in English (spoken and written).

  • Team player, communicative, accurate and pragmatic

  • Strong analytical and creative problem-solving skills

  • Ability to work effectively and manage relationships with key stakeholders, peers and subordinates in a virtual, geographically dispersed and cross-cultural environment.

Nice to have

  • Experience working with marketing teams

  • Involved with vendor management

  • Scrum Master experience/certifications

  • Job Experience Requirements

  • An ability to understand the needs of the business, what the value drivers are and then take this understanding to deliver solutions to the business that will then increase their value

  • The capability to identify opportunities where value can be added and proactively delivering to stakeholders

  • The capability to challenge stakeholders when decisions are made

  • Be able to ask questions and provide points of clarity

  • Good understanding of the full development life cycle. Agile framework with SCRUM.

  • Understand of the use of VSTS and GIT repository is desirable

  • Experience with unit testing, performance testing, profiling and code coverage tools

City, State (if applicable):