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BMO Financial Group MIRT Facilitator (Incident Response Coordinator/Manager) in Barrie, Ontario

Description:

This is a fulltime, permanent role located at50 Reid Dr. (Barrie) or 4100 Gordon Baker Road (Scarborough). TheIncident Response Co-ordinator – Major Incident Response will be part of a teamwhose mandate is to manage the recovery of major technology incidents andensure the timely restoration of service. The team’s responsibilities includemanaging technical and management bridges, communicating progress of recoveryefforts, participating in follow up activities such as root cause analysis andfacilitating post major incident review meetings, tracking and followingup on outstanding risks, and managing Service Improvement teams to restorestability to services experiencing chronic issues.

PleaseNote: this role is a 24/7 rotating shift.

Accountabilities:

  • Manage large, cross-divisional teams during major technology incidents with agoal of restoring service as quickly as possible

  • Ensure that the appropriate technical resources are engaged in a timely manner

  • Direct all recovery team activities in the most efficient and logical mannerpossible

  • Provide clear, concise, and regular communication to management and executivesdetailing the progress of the restoration efforts.

  • Determine and communicate exact business impacts resulting from the incident.

  • Escalate more critical incident in appropriately and in a timely manner.

  • Lead Root Cause Analysis, Post Major Incident Review, and Service ImprovementTeam meetings.

  • Track and report on outstanding risks to all supported environments.

  • Assist senior management in developing strategies to improve systemsavailability and mitigate risks to service levels.

Qualifications:

Requirements :

Strongknowledge of a wide variety of technologies, including server, mainframe, andnetwork, hardware and software.

  • Strong knowledge of Line of Business (LOB) organizations, and businessapplications.

  • Strong knowledge of ITIL processes.

  • Broad knowledge of processes within the support and development organizations.

  • Excellent leadership skills.

  • Exceptional written and verbal communication skills, including strong skills inpreparing written reports and presentations.

  • Excellent analytical and troubleshooting skills.

  • Ability to work effectively in high-stress and crisis situations.

  • Ability to communicate complex technical issues to a non-technical audience.

  • Ability to manage numerous complex activities.

  • Excellent relationship management skills.

  • Conflict resolution and negotiation skills.

  • University/College credentials in related disciplines(s), or equivalentbusiness and technical experience.

  • 7 years’ experience in the IT industry.

We’re here to help

At BMO we have a shared purpose; we put the customer at thecentre of everything we do – helping people is in our DNA. For 200 years we have thought aboutthe future—the future of our customers, our communities and our people. We help our customers and ourcommunities by working together, innovating and pushing boundaries to bring them our verybest every day. Together we’re changing the

way people think about a bank.

As a member of the BMO team you are valued, respected andheard, and you have more ways to grow and make an impact. We strive to help you make an impactfrom day one – for yourself and our customers. We’ll support you with the tools and resourcesyou need to reach new milestones, as you help our customers reach theirs. From in-depth training andcoaching, to manager support and network-building opportunities, we’ll help yougain valuable experience, and broaden your skillset.

To find out more visit us athttps://bmocareers.com.

BMO is committed to an inclusive, equitable and accessibleworkplace. By learning from each other’s differences, we gain strength through our people and ourperspectives. Accommodations are available on request for candidates taking part in all aspects of theselection process. To request accommodation, please contact your recruiter.

Job Field:

Channel Operations

Job Schedule:

full-time

Primary Location:

Canada-Ontario-Barrie

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