Verizon Category Sourcing Expert- Global Contact Centers in Basking Ridge, New Jersey

What you’ll be doing...

Verizon’s Supply Chain Services is transforming and expanding the Global Strategic Sourcing Group and seeks dynamic Sourcing Professionals with strong experience in Sourcing, supplier negotiations, data gathering and analysis, and managing client and supplier relationships.

This Category Sourcing Expert (CSE) position plays a lead role in supporting Verizon’s cost savings and revenue generation business goals for the Contact Center Category amounting to more than $750 million spend per year. Key aspects of this role include, but are not limited to:

  • Building collaborative relationships with our internal business partners as well as strategic relationships with our suppliers.

  • Successfully leading the sourcing process and ensuring it is completed according to Verizon’s policies and goals.

  • Negotiating to achieve favorable contracts and services for Contact Centers.

  • Leveraging cross category opportunities and leading efforts within the Human Capital Management space such as Sales and Collections, Business Process Outsourcing and Managed Services, and Contingent Workforce Management areas.

  • Actively managing multiple time-sensitive requests efficiently and effectively.

  • Effectively interfacing with all levels of management, contract management, Legal and SMEs across Verizon.


  • Drives all aspects of complex strategic sourcing process including but not limited to taking the lead on creation of supplier contracts, contract negotiations of business and pricing terms and conditions, facilitating RFP’s, and working with the internal business partners to develop negotiations strategies, objectives and plans.

  • Leads various Cross Functional Teams (CFTs) to develop Verizon’s requirements and to reach consensus on supplier selections. This includes drafting necessary language to translate business needs into specific requirements for contract-related documents, e.g. Statements of Work (SOW), Letters of Authorization (LOAs), Requests for Proposals (RFPs), etc. This also includes leading the CFT to reach consensus, meet milestones and complete contracting by business partner required dates.

  • Manages supplier relationships, effectively maintaining positive and ethical working relationships.

  • Supplier rationalization – leverages existing supplier base to appropriately consolidate services.

  • Earns the business partner’s respect and serves as a Trusted Advisor. Plans and proposes sourcing strategies that best support the business. Collaborates closely with key business partners to understand their priorities and challenges; assess their needs on an ongoing basis; and manage their expectations.

What we’re looking for...

You'll need to have:

  • Bachelor's degree in Business, Supply Chain, Engineering, or four or more years of work experience

  • Six or more of relevant work experience.

  • Contact center experience.

  • 6+ years of demonstrated academic and/or professional leadership experience in the following:

  • Experience with competitive bids and RFPs as well as direct negotiations.

  • Knowledge of Strategic Sourcing processes, policies, and procedures.

  • Experience in contract negotiations to include business, price and technical terms.

  • Experience in drafting contract documents.

Even better if you have:

  • Juris Doctorate, Master’s, or equivalent advanced degree.

  • Certifications from the National Contract Management Association (NCMA).

  • Certified Commercial Contracts Manager (CCCM) or Certified Professional Contracts Manager (CPCM).

  • Certified Professional in Supply Management (CPSM).

  • Project Management Professional (PMP) from the Project Management Institute.

  • Experience developing resolutions to complex problems that require the frequent use of creativity.

  • Project Management in complex multi-project and multi-geography environment.

  • Working knowledge of Sourcing Best Practices.

  • Strong interpersonal and client service skills.

  • Strong team leadership skills.

  • Strong analytical skills.

  • Experience in data analysis and supplier assessment.

  • Self-motivated /self-starter with ability to work independently.

  • Strong oral and written communication skills with experience in influencing others.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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