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UnitedHealth Group Director of Software Engineering, Workforce Optimization (WFO) in Basking Ridge, New Jersey

Combine two of the fastest-growing fields on the planet with culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliable. There’s no room for error. Join us and start doing yourlife’s best work. (sm)

Primary Responsibilities:

  • Lead a team ofengineers and operational support responsible for Workforce Management, AgentPerformance Management and Knowledge Management systems.

  • Develop and maintainintegrations between Omni Voice/Digital platform and WFO applications

  • Plan and executeproduct lifecycle management (PLM) activities for WFO applications

  • Lead IncidentManagement process to troubleshoot and resolve incidents and tickets for WFO applications

  • Grow and develop teammembers through training and management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree

  • 10+ years managementexperience

  • 7+ years of Call Centerexperience

  • 5+ years of Work Force Optimizationexperience

  • 5+ years of experience workingin Agile environment

Preferred Qualifications:

  • Specific WFOapplication experience

  • NiceIEX WFM

  • NiceNPM/My Metrics

  • NiceEEM

  • VerintKnowledge Central

  • VerintEnterprise WFM

  • Intradiem

  • Other TechnicalExperience

  • CurrentWindows OS Server knowledge

  • Basicunderstanding of Network Protocols, SFTP, SFTP tools

  • Intermediateunderstanding of scripting languages such as Batch file scripting, Power Shelland Python

  • Experiencewith Analytics and other data mining tools

  • Intermediateknowledge of MS SQL, SQL Server Management Studio and SQL Server IntegrationServices

  • Workingexperience in dataflow automation involving various files formats such asexcel, csv, XML and json

  • Basicunderstanding of ETL

Technology Careerswith Optum . Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do yourlife's best work.(sm)

Diversitycreates a healthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity / Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, genetic information,or any other characteristic protected by law.

UnitedHealthGroup is a drug-free workplace. Candidates are required to pass a drug testbefore beginning employment.

Job Keywords: Workforce Optimization, WFO, Call Center, Agile, IEX, NPM, Director of Software Engineering, Plymouth, MN, Minnesota, Basking Ridge, NJ, New Jersey, Hartford, CT, Connecticut, Phoenix, AZ, Arizona, Horsham, PA, Pennsylvania

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