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Verizon Director, Process Automation in Basking Ridge, New Jersey

What you’ll be doing...

What you’ll be doing…

This leadership position plays a key role in transforming the business and is responsible for driving large-scale, cross-functional initiatives that expand our market leadership, drive revenue and margin growth, and enable us to most effectively and efficiently serve our customers.

You will be responsible for establishing the Process Automation team as the primary partner for AI initiatives throughout the business. Defines the strategic vision and oversees all of the ongoing initiatives. Aligns objectives with other groups within the business. Communicates top-down priorities to be solutioned for. Ultimately secures funding to deliver the defined initiatives for the year.

Key Responsibilities…

  • Lead a team of multi-disciplined teams with innovation, experience improvement, process simplification and increased digital adoption through automation deployments.

  • Prioritize the team’s work to deliver the most impactful customer outcomes.

  • Provide direction, frameworks and leadership in identifying opportunities for greater automated solutions governance, consistency and reuse of best practices.

  • Inspire collaboration with key cross-functional partners to understand their business objectives, strategies, and challenges on an ongoing basis and work closely to develop and prioritize key initiatives.

  • Support expansion projects by defining roadmaps that dovetail with business and consumer experience improvement requirements

  • Lead through influence in the automation space and pivot between business, operations, marketing operations and technology teams.

  • Assist in identifying key metrics and validating benefits related to improvement initiatives.

  • Own development of use case resource assets to leverage for reuse and best practice and best performance solution adoption.

  • Manage performance to targets/goals and drive integrated plans, providing regular and routine updates to leadership, including progress, risks, key decisions and resolutions.

  • Lead teams responsible for keeping abreast of emerging innovation scalable solutions for efficiency, best practice dissemination to continuously improve deployed solutions.

  • Coach and develop the team in the proper use of process improvement tools and methodologies to ensure effective and timely completion of work.

  • Work with limited direction, usually within a complex and often ambiguous environment.

  • Proven ability to influence and lead remote teams

What we’re looking for...

  • 10+ years total experience; advanced university degree.

  • Black Belt, Master Black Belt, Project Management, Lean Six Sigma, or Change Management Certifications highly desired.

  • Multi-functional experience a plus – Customer Service, Finance, Sales, Operations, Marketing, Planning, Strategy.

  • Experience using statistical software tools such as Minitab, Tableau preferred.

  • Broad business knowledge in telecom and technology space.

  • Experience supporting the customer experience and journey with Verizon Wireless preferred.

  • Experience creating and presenting presentations to all levels of an organization.

  • Significant experience developing, implementing and tracking metrics, data analysis and reporting.

  • Demonstrated ability to drive cross-functional teams to meet business objectives and influence co-workers while fostering strong working relationships.

  • Experience in a leadership role responsible for the design, development and implementation of a strategic plan for an organization, company or business unit.

  • Experience handling extremely confidential information appropriately.

  • Demonstrated leadership skills, extensive management experience, and the ability to meet aggressive deadlines, manage multiple complex projects simultaneously and to work in a fast-paced, dynamic environment.

  • Demonstrated ability to lead multi-disciplined teams across multiple technical projects from concept to deployment.

  • Leadership skills, extensive management experience, and the ability to meet aggressive deadlines.

  • Exceptional analytical and problem solving skills.

  • Experience with strategic thinking and developing strategies.

  • Strong business acumen.

  • Thought leadership, innovative ideas, trends assessment, and customer insights.

  • Change leadership.

  • Challenging the status quo and digging for improvement opportunities.

  • Comfort with ambiguity.

  • Effective working across the organization and with senior executives.

  • Excellent verbal and written communication skills.

  • Autonomous in getting things done.

  • Ability to translate complex ideas and express them in concise, simple to understand ways.

  • Ability to mentor, coach, and develop teams.

  • Ability to drive results at all levels, regardless of reporting structures.

  • Strong demonstration for maintaining the highest quality team results with low operational overhead.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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