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Verizon Senior Manager - Consumer Insights in Basking Ridge, New Jersey

What you’ll be doing...

The Senior Manager, Consumer Insights Innovation and Trends leads the team responsible for the creation of new Customer Insights capabilities. In this role you will report directly to the VP and create the next generation of capabilities that will drive more strategic insights and make the team best in class in the profession. You will lead the team in change management efforts as we continue with our rapid growth, developing the most effective organizational structure and ways of working internally within CMI, with our Business Partners and our external research vendor partners.

Of critical importance you will be involved in the creation, launch and on-going management of ‘Customer Connect’, a CMI program that elevates the voice of the customer across the enterprise. “Customer Connect” will educate the company at scale on important trends that impact our consumer and B2B businesses using a variety of digital and in person channels so that all Verizon employees have exposure to the full breadth of consumer and business owner understanding that CMI generates.

You will also be an integral part of the CMI Leadership team responsible for strategic content creation, insights synthesis and presentation to the most senior levels of the organization.

  • Thought leader accountable for identifying gaps in CMI’s insights/analytics capabilities and operating infrastructure and developing and implementing solutions and building new capabilities.

  • Drive a comprehensive understanding of CMI’s mission and educating all Verizon employees on key consumer insights, business performance metrics and important themes that impact the business. Responsible for ‘Elevating the Voice of the Customer’ and creating demand for CMI’s insights across the enterprise.

  • Lead all organizational effectiveness initiatives as we continue our rapid growth expansion including; creating effective ways of working within CMI and across key business partner teams, rapid and efficient talent recruiting, new hire on-boarding and developing retention strategies.

  • Solve complex issues and lead major initiatives leveraging their diverse experience, collaborative approach and subject-matter expertise to influence and align multiple stakeholders using realistic projects plans. Accountable for leading the team to timely implementation of key initiatives.

  • Inform and link the executive strategies and priorities of CMO and CMI to the operation and output of the CMI department. Leverage a broad understanding of Verizon systems, policies and stakeholders to advocate for CMI and contribute to improved team performance.

  • Key decision maker in allocation of funding and prioritization of projects across the entire CMI organization. 

As the Senior Manager, you will lead and manage a team of functional experts who are responsible for:

  • Creation, launch and on-going implementation of “Customer Connect”, CMI’s program that identifies important future trends and educates employees enterprise wide through engaging and compelling channels such as ‘Up to Speed’, ‘Ted Talks’ within MyInsights, Town halls and Consumer Days.

  • Management of the MyInsights knowledge management platform, an AI driven, comprehensive and searchable database that houses Verizon’s considerable business intelligence and syndicated information assets.

  • Budget and vendor management including tracking spend, troubleshooting invoicing and payment issues, contract management and negotiation.

  • On-going maintenance of Team Operations and general Leadership Team support.

What we’re looking for...

You are a curious, passionate and focused self-starter, with a history of quickly adapting to new environments and leading, influencing and inspiring others. Possessing the ability to organize and present complicated concepts in a concise and compelling manner, you build trust and engagement to drive transformation and successfully challenge established business models.

You'll need to have:

  • Bachelor's degree or four or more years of work experience.

  • Six or more years of relevant work experience

  • Experience in marketing or insights and management of teams.

  • Willingness to travel.

Even better if you have:

  • Master's degree.

  • Six or more years of relevant experience in marketing or insights and management of large teams.

  • Custom market research experience.

  • Experience managing, leading and influencing transformational change across a broad spectrum of political, technical and functional stakeholders.

  • Exceptional written and verbal communication skills, with ability to clearly articulate complex ideas. This is to include strong presentation skills with expertise in building visual models that convey relevant meaning.

  • Experience with content creation, presentation, education and training, process improvement, budget creation and management, Vendor management and resource planning.

  • Experience in a dynamic environment and ability to ‘think outside the box’.

  • Experience in leadership, negotiation, conflict resolution and consensus-building skills.

  • Experience as an executive interface for internal and client-facing interactions at the C-Level.

  • Experience managing several work streams with competing and conflicting priorities simultaneously.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

REQNUMBER: 511037-1A

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