Verizon Staff Operations Engineer in Basking Ridge, New Jersey

What you’ll be doing...

The Staff Operations Engineer is responsible for the in depth support and deployment of software packages across multiple environments as well as the ability to lead a group of peers. The Operations Engineer must be able to collaborate with several geographically diverse development and operational teams, to deliver new software projects from development to production. In addition to providing thorough support during normal business hours, the engineer will provide on-call support and periodic support for scheduled, off-hours maintenance. The ideal candidate must have the ability to think quickly, respond appropriately to alerts/issues, work independently and do deep dives on critical issues. The Operations Engineer will be a Subject Matter Expert for the different applications.

  • Provide Application Operations support as an Application SME.

  • Build and Maintain Application server environments.

  • Configuration and support of application-level monitors (Jenkins, Nagios, Splunk, among others).

  • Troubleshoot application errors or reported issues, in all environments, using available tools and collaborating with other teams when appropriate.

  • Work closely with the development teams to implement changes and resolve issues.

  • Adhere to operational best practices in a high transactional environment.

  • Communicate with stakeholders (Project team, tech leadership) regarding status of project deliverables, problem resolution, and post mortem root cause analysis of issues.

  • Manage and perform the process of deploying new systems and client applications, maintain and perform upgrades to existing systems in the multi-location lab environment.

  • Manage technical trials end to end, including working with sourcing, vendors, and other internal teams, define requirements, architecture, guidelines, and objectives in a cross functional team environment.

  • Working continuously on improving the systems, application, and infrastructure, as well as processes.

  • Responsible for creating architecture documentation, including server, application, storage, and monitoring design, as well as establishing requirements for network, firewall, and load balancing.

  • Work with cross-organizational teams to identify business requirements of new solutions, as well as research and identify solutions that meet current business needs based on predefined criteria of usability, Performance, and Cost analysis.

  • Maintain and update lab architecture diagrams and documentation, procedures.

  • Use defect tracking and issue reporting systems to receive, manage, and respond to lab issues reported by users or automation / monitoring tools established to ensure highest level of availability achievable in the lab environment.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Six or more years of relevant work experience.

Even better if you have:

  • A degree.

  • Knowledge of Windows and Linux system administration and management.

  • Knowledge of MS IIS 7.1 and higher, .NET Framework environment, Apache, Java, MS clustering, SQL 2008 with in depth knowledge of installation, configuration, tuning, and ongoing administration of the above technologies.

  • Knowledge in administration and management of Cassandra, Redis and Mongo DB systems.

  • At least 4 years of experience with Scripting Tools including Python and PowerShell.

  • At least 3 years of experience in VMware ESX 4.1 and above, VCenter, Vmotion cloud management, and Microsoft Hyper-V virtualization environments.

  • At least 2 years of experience with storage solutions including SAN, NAS, and NoFS solutions.

  • Knowledge of Verizon’s FIOS, ONT, BHR, home network and IT OSS/BSS systems.

  • Good Knowledge of Video and Audio compression techniques and transmission protocols over broadcast and IP networks.

  • Excellent communication skills and initiative.

  • Effective Verbal and Written Communication. Capability to explain deployment, usage, and troubleshooting instructions, conduct online and in person training, and write sound technical documentation.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 482783-1A