Wells Fargo Executive Resolution Specialist 3 in Beaverton, Oregon

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Our Customer Excellence team focuses on customer feedback and strives for operational excellence in order to strengthen our consumer-centric culture and optimize the customer experience.

The Customer Care and Recovery Group (CCRG) has opportunities for Executive Resolution Specialists 3 to join the team in Beaverton, OR within the Life Event team. The Life Event team member acts as a single point of contact in guiding non-borrowers that have acquired an ownership interest through a life event, such as death or divorce, through the process to become a confirmed successor in interest and helping them understand their options related to their ownership interest. The Life Event team was established in early 2018 to oversee the confirmation of Successors in Interest to meet the amended CFPB rules.

Responsibilities include:

• Answer inbound inquiries from third parties regarding a recent life event and obtain the required information for the confirmation process

• Identify, obtain, track requested documentation to confirm a successor in interest

• Ensure necessary information and complete documentation is responded to in a timely manner, maintained, tracked, and logged in multiple systems

• Responsible for researching account files and identifying any potential compliance and/or regulatory issues that could cause a legal, financial or reputational risk to Wells Fargo.

• Expected to provide feedback to management where potential process gaps may exist and identify opportunities for process improvement.

• Ensures appropriate research and resolution documentation is retained.

• Perform root cause analysis.

• May act as an intermediary between the customer and WF, or between various departments as you work to resolve customer inquiries.

• Review incoming correspondence from customers, attorneys, or third parties.

• Perform incoming and outgoing calls to potential Successor in Interest requestors.

• Perform research and reviewing existing cases to identify related issues.

Hours for this position are Monday-Friday 8am-5pm. Overtime may be expected/available during peak volume. Please note that the successful candidate must have flexibility in availability as hours are subject to change due to business needs.

**Please note that posting duration may be shortened based on job seeker volume.

Required Qualifications:

  • 1+ year of experience on the CMAT/ELSAA (Case Maintenance and Archival Team/Enhanced Letter Standardization, Automation, and Audit) team; or 2+ years of experience in customer contact, customer service, or a combination of both in financial services; or 3+ years of experience in one or a combination of the following: customer contact, customer service, or administrative support

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5449575&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.