CBRE Workplace Experience Manager in Beaverton, Oregon
Workplace Experience Manager - Reception
In search of an enthusiastic, driven, and proven hospitality expert to lead our reception and concierge services and manage a large hospitality team on our client campus in the Portland area. The reception experience team serves as the ambassadors of a broader hospitality model, interfacing across the organization and integrating with all other workplace services to ensure timely and seamless delivery of amazing outcomes. Not your average front of house, the reception experience program is all about curating an engaged workplace and creatively exceeding expectations. The key to this dynamic environment, the reception experience manager will lead a team that anticipates and tackles challenges before they arise to make it easier for individuals to do their work.
What you do:
Responsibilities and essential job functions include but are not limited to the following:Using proprietary technology and applications to enhance the user experience
You Create Great Impressions through:
Actively guide team toward engagement with all who enter and depart the workplace with a special emphasis on visitor care (including personal service to VIP and longstanding visitors).
Building relationships that enhance knowledge of employees and the business (including name-knowing and professional connection-making) to enhance professional experience onsite.
Proactively crafting pertinent and on-brand communications through multiple channels to bring information to employee teams.
You Create an environment of Great Outcomes through:
Lead teams who create a connective tapestry among service providers and across employee arc of day to anticipate and resolve obstacles in the workplace.
Your teams maintain welcome desks and equipment, and managing all purchasing requirements as established by CBRE leadership.
Communicating with facilities department staff to help resolve any issues that may arise.
Implementing and monitoring standards of service to meet and exceed expectations and tirelessly seeking opportunities to improve efficiencies and outcomes.
Use of data, maintaining effective systems through which to assess and refine service delivery, reporting on outcomes, and delivering on improvements.
Your Teams Create Delight through:
Building community from the inside out and proactively engaging with the broader organization to make the workplace THE place for employees to connect and grow.
Making connections to support all who enter the workplace and tirelessly seeking new ways to surpass employee expectations of how the workplace can support them.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Should be included if we can place in an addendum.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve exceptional results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business
Where You’ve Been:
Working in hospitality management for a minimum of five years
Partnering with facilities, food services, security, and technology leaders
Managing expanding teams of direct reports and creating opportunities for them to grow
Proving that expectations are meant to be exceeded
Managing the personal growth, written/verbal communication and interpersonal skills of your team
Owning and organizing diverse sets of initiatives and completing projects in a timely manner, including under pressure
Managing budgets and improving efficiencies over time
Seeking and enjoying the best life has to offer you and all around you.
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking
Occasionally engaging with (lifting, pushing, pulling) packages weighing up to 25lbs.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans