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Thermo Fisher Scientific Client Services Project Managers in Bedford, Massachusetts

Job Title: Client Services Project Managers I

Requisition ID: 132002BR

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Location/Division Specific Information

Bedford, MA

How will you make an impact?

The Client Service Project Manager I resides on Bioproduction's Program Management Office (PMO) for the Purification and Pharma Analytics business units and is responsible for supporting POROS Chromatography Resins, Capture Select Affinity Resins, and Fisher Scientific analytical testing products. The position is a customer facing role supporting sales and operations with executing make-to-order inquiries, orders, and services with a primary focus on relationship building and delivering a seamless customer experience.

What will you do?

  • Work closely with customers and Account Managers to accurately capture requirements and secure business.

  • Serve as the customer advocate throughout internal processes. Troubleshoot, escalate, and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.

  • Meet Bioproduction business objectives around On-Time In-Full delivery, Customer Allegiance scores, and revenue targets.

How will you get here?

Education

Requires BS/BA (Biology, Molecular Biology, Chemistry, and Engineering), or High School diploma with five years of biotechnology experience.

Experience

  • Strong excel skills (pivot tables, VLOOKUP's, data analysis, conditional formatting etc.

  • Strong customer facing in a biotechnology setting

  • Successful candidate will have strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, organizational and detail orientation, analytical, planning, and problem solving.

Knowledge, Skills, Abilities

  • Run reports, analyze data, develop presentations, and lead customer conference calls.

  • Ensure Service Level Agreements and requested delivery dates are met.

  • Work with interfacing functions to ensure timely and accurate processing of customer quotes and orders (Product Management, Planning, Pricing, Instruments, Customer Care, and Distribution, team members).

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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