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Ericsson 5GC Support Engineer in Beijing, China

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity here for you!

Within SDU China Packet Core Domain, we are looking for EPC/5GC Support Engineer to provide technical support towards the global SI project.

You will

  • Be responsible for the issue handling, trouble shooting and workaround provisioning, in order to troubleshoot customer networks.

  • Provide technical support towards global SI projects.

  • Be part of the G-ISC (Global Integration Support Center) team in SDU Packet Core, aiming to contribute and build a high-performing G-ISC team.

  • Work as a core team to drive for the customer support competence development across the whole SDU PC organization.

  • Directly interact with R&D and cooperation closely, develop and adapt into the professional support way of working.

  • Develop the deep understanding of the products/solutions, be expert on the responsible products.

  • Stay abreast of on new technology/products, keep updating of the knowledge base, and be expertise.

  • Guide and Mentor other team members and provide technical support.

To be successful in the role you must have

  • Minimum 3 years of working experience in Telecom/IT industry.

  • Advanced trouble shooting skill.

  • Customer support experience in Core Network.

  • Good understanding of Packet Core & 5GC Solutions, network architecture, interfaces and procedures.

  • Good knowledge of entire Ericsson Packet Core portfolio (MME, EPG, WMG, SAPC, PCC, PCG, AAT, PCF)

  • Good knowledge of Cloud and virtualization technologies - Openstack, NFVI, Redhat, VMWare.

  • Good understanding and troubleshooting skills in IP networking.

  • Strong Communication, Consultative and Inter-personal skills.

  • Strong problem-solving skills: the ability to assess a problem and determine an effective course of action.

  • Ability to self-motivated and work independently.

  • Excellent English communication skills, both verbal and written.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here:

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics. (

Primary country and city: China (CN) || || Beijing || ServEng

Req ID: 454642