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IBM Help Desk Advisor Windows 10- English in BEIJING, China


Your Role and Responsibilities

The IBM CIO Help@IBM organization is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 Advisors to join a team in Beijing, China.

As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.

This role requires outstanding communication, collaboration and problem-solving skills.

Required Professional and Technical Expertise

  • Fluent English (Written, spoken), prefer with TEM8

  • At least 2 years Windows experience professionally and/or personally

  • At least 2 years professional troubleshooting expertise

  • Customer experience and service focus

  • Experience in successfully interacting with customers

  • Active listener with flexibility to modify approach and adapt to customer needs

  • Ability to multi-task

  • Proven problem-solving skills

Preferred Professional and Technical Expertise

  • Highly experienced in Windows 10

  • Two plus years of support desk experience

  • Experience with Agile techniques applied in a customer service environment

About Business Unit

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.