Oracle Level 1 Application Support Engineer in Beijing, China

Level 1 Application Support Engineer

Preferred Qualifications

Level 1 Application Support Engineer

Oracle Organization

Section One

Would you like to:

  • Be a part of the team that directly impacts the success of Oracle’s Applications Business

  • Be one of the first few to work on the latest Oracle Applications and Technology products

  • Provide innovative solutions to complex requirements

All great stories have to start somewhere, and that place is Section One.

Section One isn’t just a technical organization that builds demos, instead it is the starting point, one that is singularly focused on capturing the imagination of our potential buyers through compelling visualizations that demonstrate the art of the possible with Oracle’s products.

Job Responsibilities:

  • Provide support to global Oracle Sales Engineering who are preparing or delivering demos to Customers. This would involve taking calls on the hotline as well as monitoring and troubleshoot tickets.

  • Providing first line support for Oracle Application and Technology products.

  • Review the knowledge base to identify technical and functional solutions to resolve complex issues.

  • Working with different stakeholders to understand and improve processes and implement automation.

  • Prepare, provision and deprovision environments for Customer demos.

  • Provide specialization on agreed Oracle products, for troubleshooting purposes.

  • Participate in advisory calls with Sales Consultants and Global Support team members.

  • Participate in and identify key issues during demo release testing.

  • Provide feedback and recommendations to the Demo Engineering team to help improve the quality of the demo content.

Desired Profile:

  • A person with a Strong Customer Service Orientation.

  • Excellent written and oral communications skills.

  • Great team player and able to work and collaborate across global teams

  • Out of box thinker who has an eye for detail, brings immense drive and a new perspective to problem solving.

  • Results orientation, you will not be satisfied until the job is done with the right quality.

  • Ability to work within virtual teams; to get a specific job done often requires working together with many colleagues spread out across different countries.

  • Self-motivated, you have the natural drive to learn and pick up new challenges.

  • Always looking to raise the bar of own skills and competencies.

Qualifications / Skills:

  • University degree in either Engineering, Maths, Economics, Computer Science or comparable

  • English Advanced proficiency and fluency (including writing) are mandatory

  • Knowledge of Oracle products (e.g. Fusion) is desirable

  • Previous experience of working in a Support role

  • Analytical troubleshooting and problem solving skills.

Detailed Description and Job Requirements

Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications.

As a member of the software engineering division, you will perform high-level design based on provided external specifications. Specify, design and implement minor changes to existing software architecture. Build highly complex enhancements and resolve complex bugs. Build and execute unit tests and unit plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering as necessary to discuss minor changes to product functionality and to ensure quality and consistency across specific products.

Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

Job: Support

Location: CN-CN,China-Beijing

Job Type: Regular Employee Hire

Organization: Oracle