Oracle Partner Business Consultant in Beijing, China
Partner Business Consultant
Business Consultant for Partner Business Center, that support
new/existing partners's OPN programs. We have approx 2000 partners in
Japan and support them daily basis on their OPN renewals, follow up for
their OPN Fee payment, support on OPN benefits, recruitment, and to
secure their pipeline in order to support the partners to be ready for
their Oracle business. The role generates revenue through supporting OPN
partner recruitment and renewals mainly using using telephone sales
(inbound/outbound calls) and emails.
Detailed Description and Job Requirements
Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Works within defined procedures and routines with limited autonomy. Problem solving involves research and verification. Includes new graduate entrant with no professional experience; trainees, interns. Entry level position. Prefer 0-2 years of experience and good communication skills.
Job: Business Operations
Job Type: Regular Employee Hire