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IBM Windows 10 Help Desk Manager in BEIJING, China


Your Role and Responsibilities

The IBM CIO Support@IBM organization is transforming how we provide Windows 10 Help

Desk services. We are looking for a talented Manager to lead a team of Windows Help Desk

Advisors in Beijing, China.

In this role you will lead the establishment of this new Help Desk, helping to craft the support

experience for Windows 10 users. We are looking for a passionate, talented and creative leader

to guide this new team of advisors through our journey of providing a "white glove" experience

for our end users.

You will lead a passionate team that quickly determines what help a colleague needs and how

best to deliver it, adapting the technical guidance required to the technical skill of the caller. In

this role, you will need to be comfortable in technical environments and be able to assist your

team in delivering Excellence Service.

Customer Satisfaction is the key focus of your team and you will be a significant contributor to

delivering IT Support that will delight our IBM Users. As one of the first to join this exciting

new team we're looking for you to set the positive standard from the start, to help build a a new

group that is collaborative and customer focused, and is effective in solving end user problems.

This role requires outstanding communication, collaboration, organization and problem solving siklls.

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in

order to be considered for this position, you must have the ability to work without a need for

current or future visa sponsorship.

Required Professional and Technical Expertise

  • Fluent English & Chinese(Written, spoken)Demonstrated leadership and customer service managementExperience in successfully interacting with customers Customer experience and service focusActive listener, collaborator and team coach At least 2 years of planning and organizational skills Demonstrated team motivational skillsAbility to multi-task Problem solving skills

Preferred Professional and Technical Expertise

At least 2 years demonstrated leadership and customer service management

At least 2 years’ experience in successfully interacting with customers

About Business Unit

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.