IBM Windows 10 Help Desk Manager in BEIJING, China
Your Role and Responsibilities
The IBM CIO Support@IBM organization is transforming how we provide Windows 10 Help
Desk services. We are looking for a talented Manager to lead a team of Windows Help Desk
Advisors in Beijing, China.
In this role you will lead the establishment of this new Help Desk, helping to craft the support
experience for Windows 10 users. We are looking for a passionate, talented and creative leader
to guide this new team of advisors through our journey of providing a "white glove" experience
for our end users.
You will lead a passionate team that quickly determines what help a colleague needs and how
best to deliver it, adapting the technical guidance required to the technical skill of the caller. In
this role, you will need to be comfortable in technical environments and be able to assist your
team in delivering Excellence Service.
Customer Satisfaction is the key focus of your team and you will be a significant contributor to
delivering IT Support that will delight our IBM Users. As one of the first to join this exciting
new team we're looking for you to set the positive standard from the start, to help build a a new
group that is collaborative and customer focused, and is effective in solving end user problems.
This role requires outstanding communication, collaboration, organization and problem solving siklls.
IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in
order to be considered for this position, you must have the ability to work without a need for
current or future visa sponsorship.
Required Professional and Technical Expertise
- Fluent English & Chinese(Written, spoken)Demonstrated leadership and customer service managementExperience in successfully interacting with customers Customer experience and service focusActive listener, collaborator and team coach At least 2 years of planning and organizational skills Demonstrated team motivational skillsAbility to multi-task Problem solving skills
Preferred Professional and Technical Expertise
At least 2 years demonstrated leadership and customer service management
At least 2 years’ experience in successfully interacting with customers
About Business Unit
Your Life @ IBM
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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