Eaton Corporation Service Operation Manager 售后运营经理 in Beijing Shi, China
1.Drive the effective responses to ensure the service delivery quality and meet customer needs and requirements.
2.Optimize the service operation through organization, process, people management
3.Be responsible for the service cost management to achieve profit plan
4.Directly involved in the major customer issues and develop solutions
5.Make sure service operation team fulfil the service commitment and on time delivery
Utilize the inputs of customer needs, front line voice to customize and promote competitive service solutions.
Align with the business goals and priorities to develop the team competency both in technical and client management. Seek opportunities to foster the team members’ career development.
A. Bachelor degree in electrical & electronic or equivalent level of education.
B. 7+ years’ experience in technical support, customer service and client management.
C. Excellent communication and presentation skills, fluency in both written and verbal English and Chinese
D. Team player and excellent interpersonal skills.
E. Strong leadership skills while working on cross-functional teams.
F. Highest level of professional integrity and honesty as well as personal credibility.
G. Strong people skills with the ability to develop and maintain good working relationships both internally and externally
H. Strong understanding of the business, priorities and goals
I. Proficient in Microsoft Office, especially in Excel and PowerPoint
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Asia Pacific
Organization: PQD Power Quality Division APAC
Job Level: Manager
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.