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American Water Senior Specialist Business Services in Belleville, Illinois

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit www.amwater.com.

Primary Role

Responsible for business services support in an assigned area or to an assigned customer/client base, including relationship building, trouble shooting, communications and documentation and problem resolution.

Key Accountabilities

Responsible for business services support in an assigned area or to an assigned customer/client base, including relationship building, trouble shooting, communications and documentation and problem resolution. (10%)

Handles escalated issues related to the operating companies. (10%)

Responds to requests for information/reports/data relative to rate cases. (10%)

Respond to questions, problems and issues from the client/customer/user community. (10%)

Create and manage an issues list and coordinate resolution. (10%)

Analyze business issues and needs and document requirements. (10%)

Provide or facilitate training of customers/clients/users and/or internal staffs or departments.

Monitor service level agreements to insure organization is meeting deliverables.

Collaborate with customers/clients/user community to insure satisfactory performance.

Facilitate periodic reviews, client surveys and evaluations, conferences, site visits, conference calls, and/or business communications to transition clients or maintain service and satisfaction levels.Prepare, monitor, update and distribute appropriate business communication.

Maintain awareness/issues list of current business, processes, and practices.

Identify potential performance or service problems and recommend corrective action.

Develop business presentations, as needed.

Handle special projects and responsibilities as assigned.

Trains less experienced members of the team.

May coordinate projects between the center and operating companies.

Other duties as assigned. (40%)

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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