Oracle Incident and Communications Manager in Bellevue, Washington
Incident and Communications Manager
Incident Communications Manager
Senior Service Engineer of Oracle Cloud Infrastructure
The OCI Classic Team is seeking an accomplished and passionate individual focused on managing and evolving the Incident Management and Communications Program for our best-in-class service offerings. This role will re to the Senior Director of Operations and will be responsible for leading key initiatives across all OCI Classic Services (IaaS/PaaS).
This position is full time and will be located in Bellevue, WA.
Who are you?
Passionate about customers, incident management communications, and team culture.
Strong communicator who is passionate about the customer’s experience
Focused on delivering results while building the Oracle Cloud brand.
Collaborative and coordination partnering with teams across Oracle on projects and initiatives.
Motivated to be resourceful, innovative and entrepreneurial.
Humble and committed to always improving.
This role will be focused on serving teams in the following capacities:
Drive the communications strategy and execution across OCI Classic
Drive and rely on key performance measures which will be the life-blood of validating performance and service health. These metrics will include:
Customer satisfaction with the communications provided
o Investigate, analyze and drive service events to rapid resolution
o Ensure all key resources are engaged and focused on remediation
o Follow the incident management framework in a consistent manner
Positive, thoughtful and ‘can-do’ personality
Ability to manage multiple projects in a fast-paced, ever changing environment
Ability to think strategically and tactically
7 years of experience in operations, incident management, or reactive communications space
Experience in partnering with internal and external teams cross the organization
Exceptional written and verbal communication skills with meticulous attention to detail.
Technical proficiency preferred
Detailed Description and Job Requirements
Manage the development and implementation process of a specific company product.
Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Product Development
Job Type: Regular Employee Hire