Oracle Problem Manager in Bellevue, Washington
Job Title: Problem Manager
Oracle Public Cloud Infrastructure
Oracle Cloud Infrastructure (OCI) team can provide you the opportunity
to build and operate a suite of massive scale, integrated cloud services in a
broadly distributed, multi-tenant cloud environment. OCI is committed
to providing the best in cloud products that meet the needs of our customers
who are tackling some of the world’s biggest challenges.
unique opportunities for smart, hands-on engineers with the expertise and passion
to solve difficult problems in distributed highly available services and
virtualized infrastructure. At every level, our engineers have a
significant technical and business impact designing and building
innovative new systems to power our customer’s business critical
Do you love
solving problems? Do you take pride knowing your contributions improve the
quality of service for millions of online users? If so, the Oracle Cloud
Problem Management team is looking for talented individuals to join a dynamic
group in driving valuable improvements to Oracle Cloud solutions!
empowered to engage and manage governing processes related to the Problem
Management space, which are closely tied to service impacting events. The
role is responsible for the day-to day management of Problem Management tasks
with the goal of minimizing disruptions to the service in accordance with
industry best practices.
As a Problem
Manager, your primary responsibility is to track problems within our
infrastructure technology and product, then identify areas of opportunity to
improve the quality of product and service by applying preventative measures.
We are looking for highly motivated individuals who are passionate about
problem solving and thrives in working through complex scenarios. To be
successful in this role, individuals will need to earn respect and build
excellent working relationships with multiple teams across Oracle.
drive process governance to ensure timely identification and closure of
problems, the underlying root cause of the event, as well as track the status
of preventative measures to ensure problems do not reoccur. All aspects of
the work are well structured and conducted utilizing industry best practices.
Primary Duties and Responsibilities:
CoordinateProblem Management activities ensuring root cause and prevention isidentified
Preparestatistics, KPIs and trend reports for use in the Problem Managementspace
Collaboratewith subject matter experts to refine operating processes and proceduresto deliver and restore services more efficiently
Ensureproblem items progress through the Problem Management process in atimely and prioritized fashion
Create anddeliver external content regarding service disruptions
EnsureProblem Management information reflects accurate details, specificerrors, and is thorough
Developtrend analysis and prepare service improvement plans to addressidentified gaps
Ensurerecurring service impacting events are addressed with high urgency
Manage andmaintain information stored in the Problem Management database
Maintain acomprehensive understanding of all aspects of product delivery andoperations
- B.S. in
Computer Science or related field preferred, or at least 5 years industry
Program Management skills
in the Incident Management, Operations, or Problem Management space
in high pressure situations
obsession, passion for delighting customers
of cloud concepts and platforms
ability to quickly learn new technology
verbal and written communication skills
Aspart of Oracle’s employment process candidates will be required to complete apre-employment screening process, prior to an offer being made. This willinvolve identity and employment verification, professional references, educationverification and professional qualifications and memberships (if applicable
Detailed Description and Job Requirements
Manage the development and implementation process of a specific company product.
Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.
Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. 2 years of project management, product design or related experience preferred.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job: Product Development
Job Type: Regular Employee Hire