Oracle Credit and Collections Support A1-Fin in Bengaluru, India
Credit and Collections Support A1-Fin
Role: Analyst – Collections
Will report to: Asst. Manager
Purpose of Role:
transact the Collections process by collecting billable receivables and
cash on open invoices for allocated Countries/Customers/Invoices while
adhering to quality standards and interfacing with customers as required
of Role: Communicating with Customers and internal and external
stakeholders (on calls and emails) to collect invoice outstanding for
No direct reports
Portfolio Management and follow-up:- Conducts research on past customer
data, using information already present in the system or by contacting
internal & external stakeholders.
Collects information on invoice details for the allocated customer(s):-
Takes action to resolve issues resulting from errors caused internally
or due to customer dissatisfaction, that affect payment.
C) Takes necessary action in cases of payment failure beyond stipulated time period.
D) Customer Interaction:- Interacts with the customer, based on information collected, to ensure payment
E) Exception Handling:- Handles exceptions relating to process within one’s scope
F) Escalates (internal and external) on transactions not progressing
G) Report Generation:- Generates necessary regular for data analysis, supply to relevant teams
Contribution to projects:- Participates in projects including quality
projects, data migration projects on account of acquisitions and
organisational initiatives as required
Entry Qualification – Graduate
Experience – 0.5 - 1 years, (preferred: collections, Claims processing, Experience of working with International Customers)
Detailed Description and Job Requirements
Provides administrative support for the credit and collections function including the areas of credit approval and credit collection.
Job duties may include: typing, filing, verifying records, data entry, opening mail, simple data entry, and other administrative tasks Work with Oracle customers and employees to resolve invoicing and related issues in order to accelerate cash collections and meet departmental goals. Researches customer accounts to provide historical data and/or general information. Compile backup documentation to support overpayments and/or discrepancies. Assist analysts in performing credit evaluations on Oracle customers, working with legal to resolve credit issues. Assigned special projects as needed.
Works on assignments that are routine in nature where limited judgment is needed. Normally receives detailed instructions on all work. Work involves minimal problem resolution following detailed instructions. Customer service and computer skills. Written and verbal communication skills. 0 - 1 years of experience.
Job Type: Regular Employee Hire