Oracle Credit and Collections Support A1-Fin in Bengaluru, India

Credit and Collections Support A1-Fin

Preferred Qualifications

Role: Analyst – Collections

Will report to: Asst. Manager

Process: Collections

Purpose of Role:


transact the Collections process by collecting billable receivables and

cash on open invoices for allocated Countries/Customers/Invoices while

adhering to quality standards and interfacing with customers as required


of Role: Communicating with Customers and internal and external

stakeholders (on calls and emails) to collect invoice outstanding for

allocated Countries/Customers/Invoices

No direct reports

Key Tasks:


Portfolio Management and follow-up:- Conducts research on past customer

data, using information already present in the system or by contacting

internal & external stakeholders.


Collects information on invoice details for the allocated customer(s):-

Takes action to resolve issues resulting from errors caused internally

or due to customer dissatisfaction, that affect payment.

C) Takes necessary action in cases of payment failure beyond stipulated time period.

D) Customer Interaction:- Interacts with the customer, based on information collected, to ensure payment

E) Exception Handling:- Handles exceptions relating to process within one’s scope

F) Escalates (internal and external) on transactions not progressing

G) Report Generation:- Generates necessary regular for data analysis, supply to relevant teams


Contribution to projects:- Participates in projects including quality

projects, data migration projects on account of acquisitions and

organisational initiatives as required

Role Specifications:

Entry Qualification – Graduate

Experience – 0.5 - 1 years, (preferred: collections, Claims processing, Experience of working with International Customers)

Performance Measures:

  1. Productivity

  2. Quality

  3. Turnaround time

  4. Customer satisfaction

  5. Accuracy

Detailed Description and Job Requirements

Provides administrative support for the credit and collections function including the areas of credit approval and credit collection.

Job duties may include: typing, filing, verifying records, data entry, opening mail, simple data entry, and other administrative tasks Work with Oracle customers and employees to resolve invoicing and related issues in order to accelerate cash collections and meet departmental goals. Researches customer accounts to provide historical data and/or general information. Compile backup documentation to support overpayments and/or discrepancies. Assist analysts in performing credit evaluations on Oracle customers, working with legal to resolve credit issues. Assigned special projects as needed.

Works on assignments that are routine in nature where limited judgment is needed. Normally receives detailed instructions on all work. Work involves minimal problem resolution following detailed instructions. Customer service and computer skills. Written and verbal communication skills. 0 - 1 years of experience.

Job: Finance

Location: IN-IN,India-Bengaluru

Job Type: Regular Employee Hire

Organization: Oracle