Oracle Customer Service Representative 1-Ops in Bengaluru, India

Customer Service Representative 1-Ops

Preferred Qualifications

Interacts with customers prior to and/or

after sale. Develops and maintains positive customer relations;

coordinates with various functions within the company to ensure customer

requests are handled appropriately and in a timely manner. This

position has authority to substantially affect the relationship between

the company and a customer, either from a financial standpoint or

product standpoint. Focus of work can be in pre-sale or post-sale or

both.

Provides follow through of complex customer

issues, continuous improvement programs and development of tools such as

customer satisfaction measures, etc.

Work involves some problem solving with

assistance and guidance in understanding and applying company policies

and procedures. Works within defined procedures and routines with

limited autonomy. Problem solving involves research and verification.

Prefer 0-3 years of experience and good communication skills.

Detailed Description and Job Requirements

Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Works within defined procedures and routines with limited autonomy. Problem solving involves research and verification. Includes new graduate entrant with no professional experience; trainees, interns. Entry level position. Prefer 0-2 years of experience and good communication skills.

Job: Business Operations

Location: IN-IN,India-Bengaluru

Job Type: Regular Employee Hire

Organization: Oracle