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Accenture O2C (Collections) in Bengaluru, India

Job role :

Collection of payments from the customer to achieve the set targets. Interact with the BU’s, thereby ensuring follow up and follow through, managing collection agencies day to day activities. MIS sent out in a timely and accurate manner. Reporting and monitoring internal target as against actual collections. Research and resolve the amount lying in unapplied. Weekly cash collections status. Collate first level Escalations.

Work on Pricing, Quantity disputes; Ownership of the disputes will be with Sales team

Job Description :

Collections: Adherence to client policies and procedures pertaining to Collections.

  • Analyze customer account balances

  • Making collection calls and/or correspondence

  • Sending SOAs to customer for the outstanding dues to be collected

  • Follow up with Customers for Collecting outstanding amounts against invoices

  • Providing customer service regarding collection issues

  • Process and review account adjustments

  • Resolve client discrepancies and short payments

  • Responsible for monitoring and maintaining assigned accounts-

  • Customer calls, account adjustments

  • small balance write-off

  • customer reconciliations

  • Accountable for reducing delinquency for assigned accounts

  • Escalate payment issues from customers effectively and efficiently and on times

  • Perform other assigned tasks and duties necessary to support the Accounts Receivable & Cash Applications Team

  • Escalate to Sales and senior management when necessary to accelerate the collection process

  • Must

Graduates and Post Graduates Preferred

Candidate with 4+ years of experience in O2C collections & Disputes handling experience is required

Experience in Business-to-Business (B2B) Collections (Required)

  • Good Communications skills as it requires extensive communication with End Customers and Sales teams

  • Proficient in MS Excel

  • Experience in CPG industry (Preferred)

  • Flexible to work for US Shifts

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