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Accenture Query Management (Non-Technical)-Customer service (Non-Technical) in Bengaluru, India

Job Skill: Customer service (Non-Technical)

Designation: Career Level - 09-Consultant

Job Location: Bengaluru

Qualifications: Any Graduation

Years of Experience: 7-8 years

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions —underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

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Job Summary

You will be aligned with our Customer Support vertical and help us in managing customer escalations and complaints of the dissatisfied customers. You will be giving best resolutions and closing the fault and complaints with customers permission.

You will be working as a part of Query Management (Non-Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support with regard to products.

You will be responsible for Customer service (Non-Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries. Handling calls/ chats/ emails and fulfilling the customer’s requirements. Build sustainable relationships and trust with customer through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Manage large amounts of incoming calls / chats /emails.

Good to have skills: Customer service (Non-Technical),Good communication skills

Roles and Responsibilities

In this role you are required to do analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures. The person would require understanding of the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture. Guidance would be provided when determining methods and procedures on new assignments. Decisions made by you will often impact the team in which they reside. Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

Any Graduation

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