Oracle System Administrator 2-IT in Bengaluru, India

System Administrator 2-IT

Preferred Qualifications

We are looking for strong customer-focused application management and support engineers with operations, support or implementation experience who will partner with cloud operations teams to ensure availability and operation of cloud services for our customers. The member will play a direct role in troubleshooting and resolving issues, improving our operational visibility, devising support procedures and ensuring that we are always focused on our customers first. As

part of the broader engineering organization, the member will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is critical to the success of our short and long term customer relationships and for the overall success of our cloud services.

Responsibilities:

  • Provide level 1 application troubleshooting and support for Retail cloud service customers

  • Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling

and directly resolving escalations

  • Build and maintain excellent relationships with customers and achieve the high customer satisfaction

  • Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore

customer availability or assist with implementations

  • Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way

  • Address support requests that are escalated to our team from other parts of the company

  • Document customer issues and other relevant details as part of the support your provide

  • Continually improve skills through work experience and training

  • Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements

Qualifications:

Bachelor’s or Master’s degree in Computer Science, MIS or another technical field or equivalent work experience

  • Experience in FMW, Linux, IDM and DB preferred

  • Experience implementing or supporting the operations of Oracle Retail products on premise or in the cloud

  • Customer focus with a passion for delighting customers

  • Strong understanding of cloud concepts, platforms and application administration

  • Experience in cloud technical support, operations, application support or similar

  • Proven ability to quickly learn new technical domains and then train others

  • Excellent verbal, written communication and interpersonal skills

  • Detail oriented and capable of working on multiple problems at once

  • Willing and able to work non-standard work shifts as required to enable customer success

Detailed Description and Job Requirements

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools -- escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

Job: Information Technology

Location: IN-IN,India-Bengaluru

Job Type: Regular Employee Hire

Organization: Oracle