Oracle System Administrator 2-IT in Bengaluru, India
System Administrator 2-IT
We are looking for strong customer-focused application management and support engineers with operations, support or implementation experience who will partner with cloud operations teams to ensure availability and operation of cloud services for our customers. The member will play a direct role in troubleshooting and resolving issues, improving our operational visibility, devising support procedures and ensuring that we are always focused on our customers first. As
part of the broader engineering organization, the member will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is critical to the success of our short and long term customer relationships and for the overall success of our cloud services.
Provide level 1 application troubleshooting and support for Retail cloud service customers
Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling
and directly resolving escalations
Build and maintain excellent relationships with customers and achieve the high customer satisfaction
Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore
customer availability or assist with implementations
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
Address support requests that are escalated to our team from other parts of the company
Document customer issues and other relevant details as part of the support your provide
Continually improve skills through work experience and training
Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements
Bachelor’s or Master’s degree in Computer Science, MIS or another technical field or equivalent work experience
Experience in FMW, Linux, IDM and DB preferred
Experience implementing or supporting the operations of Oracle Retail products on premise or in the cloud
Customer focus with a passion for delighting customers
Strong understanding of cloud concepts, platforms and application administration
Experience in cloud technical support, operations, application support or similar
Proven ability to quickly learn new technical domains and then train others
Excellent verbal, written communication and interpersonal skills
Detail oriented and capable of working on multiple problems at once
Willing and able to work non-standard work shifts as required to enable customer success
Detailed Description and Job Requirements
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.
Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools -- escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
Job: Information Technology
Job Type: Regular Employee Hire