Oracle Systems Analyst 3-Support in Bengaluru, India
Systems Analyst 3-Support
The Unix Systems Administrator will use
their knowledge of system architecture and administration to provide
operational support for business critical systems. Based upon strategic
direction and initiatives the candidate must be able to deliver successful
results for agreed upon objectives.
A thorough knowledge of IT concepts,
strategies and methodologies is essential.
This position requires excellent oral
and written communication skills, strong customer service focus, and ability to
work in a team as well as independently, ability to learn on the fly, ability
to follow procedures, and ability to suggest improvements to existing
procedures as appropriate.
Degree in Information Technology, Computer Science or equivalent work
or more years’ experience providing operations support for enterprise
Foundation Certification preferred.
& Software Virtualization (Solaris Zones, Logical Domains)
Operating System (Oracle Linux, RedHat Linux)
SPARC & x86 Servers
management (VxVM, LVM, ZFS, SVM)
(VCS, Solaris Cluster)
understanding of networking and network principals
Optionalbut desirable skills
/ Restore administration
/ Exalogic / Sparc SuperCluster administraiton
certification a plus
Candidate will be responsible for
delivering Unix system administration and engineering services to customers
within the Oracle Operations Management Portal. The candidate will also
be responsible for interacting with customer counterparts on a regular basis
and serving as the technology expert on the customer’s behalf. This
service is delivered via remote support and the candidate should be able to
work in an independent environment while interacting with other team members
This position requires regular
participation in a weekend on call rotation.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer
s IT staff on a regular basis. Either at the client
s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor
s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle
s core products, applications, and tools is important.
Job Type: Regular Employee Hire