Oracle Systems Analyst 3-Support in Bengaluru, India

Systems Analyst 3-Support

Preferred Qualifications

UnixSystems Administration

Description

The Unix Systems Administrator will use

their knowledge of system architecture and administration to provide

operational support for business critical systems. Based upon strategic

direction and initiatives the candidate must be able to deliver successful

results for agreed upon objectives.

A thorough knowledge of IT concepts,

strategies and methodologies is essential.

This position requires excellent oral

and written communication skills, strong customer service focus, and ability to

work in a team as well as independently, ability to learn on the fly, ability

to follow procedures, and ability to suggest improvements to existing

procedures as appropriate.

Qualifications

  • Bachelors

Degree in Information Technology, Computer Science or equivalent work

experience.

  • Five

or more years’ experience providing operations support for enterprise

environments.

  • ITIL

Foundation Certification preferred.

Requiredskills

  • Solaris

Operating System

o

Hardware

& Software Virtualization (Solaris Zones, Logical Domains)

  • Linux

Operating System (Oracle Linux, RedHat Linux)

  • Jumpstart

/ Kickstart

  • Oracle

SPARC & x86 Servers

  • SAN

attached storage

  • Volume

management (VxVM, LVM, ZFS, SVM)

  • Clustering

(VCS, Solaris Cluster)

  • General

understanding of networking and network principals

  • Shell

scripting


Optionalbut desirable skills

  • Oracle

Database administration

  • Application

Middleware administration

  • Storage

array administration

  • Backup

/ Restore administration

  • Exadata

/ Exalogic / Sparc SuperCluster administraiton

  • Oracle

VM

  • Oracle

Enterprise Manager



Certifications

  • All

certification a plus

Deliverables

Candidate will be responsible for

delivering Unix system administration and engineering services to customers

within the Oracle Operations Management Portal. The candidate will also

be responsible for interacting with customer counterparts on a regular basis

and serving as the technology expert on the customer’s behalf. This

service is delivered via remote support and the candidate should be able to

work in an independent environment while interacting with other team members

remotely.

This position requires regular

participation in a weekend on call rotation.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer

  • s IT staff on a regular basis. Either at the client

  • s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor

  • s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle

  • s core products, applications, and tools is important.

Job: Support

Location: IN-IN,India-Bengaluru

Job Type: Regular Employee Hire

Organization: Oracle