Oracle Technical Analyst 3-Support in Bengaluru, India
Technical Analyst 3-Support
At Oracle Fusion, we deliver Technical solutions to leading companies
worldwide so they can assess, acquire, and manage their workforce for
improved business performance. To realize our vision of making our
innovative and comprehensive solutions synonymous with talent
leadership, we look to attract, hire, and retain the best talent in the
Fusion Application Technologies Support Team is
expanding to support our rapidly increasing customer base. The team
partners with development in supporting early adopters and new
customers. It is a unique opportunity to be part of the future of Oracle
Support and help shape the organization to benefit our customers,
employees and the organization overall. If you are excited by the notion
of being able to define a group from early stages on and shape our
collective future then this is the place to be.
The position is for the Fusion Applications Technologies team focus area Business Intelligence & Reporting.
Mandatory Technical Skills:
I. Business Intelligence
BI Publisher (BIP)
Oracle Business Intelligence Enterprise Edition (OBIEE)
Oracle Transactional Business Intelligence (OTBI)/Oracle Business Intelligence
Real Time Decisions (RTD)
II. Operating System (Intermediate):
Basic Unix commands
Usage of Putty
Basic knowledge of Shell Script
Basic OS commands
Create, Start and Stop services
Creation and usage of O/S variables (System, Environment)
III. Database Related (Intermediate):
Conversant with Oracle Database.
Good knowledge of SQL queries , PL/SQL , SQL Tools.
IV. ERP Related (Intermediate):
- Exposure in running Application, working on BIP reports and troubleshooting issues related.
V . Fusion Middleware Related (Intermediate):
WebLogic Server: Familiar with WLS architecture concepts. Desired experience with WebLogic Server
ObjectOrientation and Java literacy: Deep understanding of Object Orienteddesign concepts (such as inheritance) and experience ofsupporting/troubleshooting applications implemented in java (ability toanalyze/relate to java exception messages in log files,class loadingissues, basic understanding of JVM operation). Knowledge of J2EE and EJBpreferred. Past Programming or white box testing experience in Java andother web technologies is preferred.
XML: skilled inreading/writing/validating and processing reasonably complex XMLdocuments. Familiarity with DTD's, Namespaces, XML Schemas, XPath andXSLT.
Exposure to WLST Scripts.
Mandatory Skills (Others):
Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.
Extensiveexperience monitoring, tuning and/or changing complex applications tooptimize the product to perform to customer expectations.
Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired
Excellentcommunication skills. Able to produce audience appropriatecommunication with executives support personnel and customer personnelin tense escalated situations.
Well-developed listening skills.Able to discern core issues in an environment where it may be difficultto determine what cause is and what is symptom.
Goodorganizational skills. Be able to develop a coherent plan of action thatmeets everyone’s needs to resolve a given situation as quickly aspossible.
Self starter, works well unsupervised or with limited supervision.
Note: This role may need you to work on weekends and multiple shifts on rotation basis.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Other Locations: IN-IN,India-Bengaluru
Job Type: Regular Employee Hire