Oracle Technical Analyst 3-Support in Bengaluru, India

Technical Analyst 3-Support

Preferred Qualifications

Preferred Qualifications

Job Description

Senior Support Engineer is expected to apply considerable

support/development/implementation experience, a deep understanding of

the underlying technologies, knowledge of business processes and support

processes to interact with a broad spectrum of people within both

Oracle and the customer(s) encountering issues during beta and

production phases.

You will be expected to master complex technical and functional areas

and have the ability to suggest and/or create diagnostics and

troubleshooting tools for the larger organization.

You will also be instrumental in helping to define/refine the future

support processes and help prepare the larger support team for the big

release.

You will be expected to coach, mentor and train your peers in other

organizations, interact frequently with senior management in the support

and development chain and prepare and present to large and small groups

on technical and functional topics.

** An opportunity to work with Cloud and on-premise customers

Desired Profile

Candidate Background and experience

More than three years implementation, support, consulting or development

experience (or equivalent) in enterprise business application.

** Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.

Extensive experience monitoring, tuning and/or changing complex

applications to optimize the product to perform to customer

expectations.

Extensive experience with one or many aspects of Enterprise Business

Application (Product knowledge, Log reading, Troubleshooting techniques

etc). Knowledge of networks, database configuration, server

configuration, Web Server optimization load balancing hardware, SQL

tuning and so on.

** Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.

** Knowledge in the Finance products of EBS is mandatory

Behavioral Skills (Required)

Ability to influence and gain cooperative relationships with wide range

of audiences ranging from executives to technical specialists.

Excellent communication skills. Able to communicate very well both

technically and functionally in highly escalated situations. Able to

produce audience-appropriate communication with executives, support

personnel, and customer personnel in tense, escalated situations

Well-developed listening skills. Able to discern core issues in an

environment where it may be difficult to determine what is cause and

what is symptom.

Good organizational skills. Able to develop a coherent plan of action

that meets everyone’s needs to resolve a given situation as quickly as

possible. Also able to revise this plan as new data is obtained without

appearing that there was no plan.

** Ability to persevere in the face of obstacles and ensure customer’s success,

** Self starter, works well unsupervised or with limited supervision.

** Detail Oriented

** Process orientation preferred

Technical & Analytical Skills (Required)

Well-developed troubleshooting skills, ability to analyze details and

synthesize "big picture", frequently working with incomplete or

ambiguous data. Creative use of industry standard tools to aid in the

diagnostic process.

Detailed Functional and technical knowledge of more than one ERP

modules in any of the following Oracle Application Suites - Oracle

EBusiness Suite; Peoplesoft Enterprise ; JD Edwards EnterpriseOne;

Siebel

Desired Technical Skills

Following

technical skills are desired. In the absence of these skills, the

candidate is expected have one of the role-based Tech skills for EBS or

PeopleSoft or JDE or Siebel. It is expected that the Engineer will

develop an understanding of one or more of these skills as required for

the role, upon completion of post-hire trainings in these areas.

XML: skilled in reading/writing/validating and processing reasonably

complex XML documents. Familiarity with DTD's, Namespaces, XML Schemas,

XPath and XSLT.

Object Orientation and Java literacy: Deep understanding of Object

Oriented design concepts (such as inheritance) and experience of

supporting/troubleshooting applications implemented in java (ability to

analyze/relate to java exception messages in log files, class loading

issues, basic understanding of JVM operation). Knowledge of J2EE and EJB

preferred. Past Programming or white box testing experience in Java and

other web technologies is preferred.

SOAP and Web Services: A basic understanding of locating and invoking

remote Web Services (UDDI, SOAP). A working understanding of WSDL,

RPC/Document style web services and WS-Security, WS-Reliability.

Service Oriented Architecture and BPEL: Familiarity with the SOA

development paradigm and the use of SOA suite components (BPEL,

Enterprise Service Bus, Business Rules) to arrange/assemble discrete web

services into more complex business flows.

Development framework: Experience supporting/developing/testing web

applications implemented using frameworks that expose business services

via a Model/View/Controller paradigm, such as Oracle ADF.

Experience

2-5 Yrs

Industry Type

IT-Software/ Software Services

Functional Area

EBS –FMS – AP, AR, FA, GL, PA

Education

UG - Any Graduate – Any Specialization,

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location

Bengaluru/Bangalore, Hyderabad

Detailed Description and Job Requirements

As

a member of the Support organization, your focus is to deliver

post-sales support and solutions to the Oracle customer base while

serving as an advocate for customer needs. This involves resolving

post-sales non-technical customer inquiries via phone and electronic

means, as well as, technical questions regarding the use of and

troubleshooting for our Electronic Support Services. A primary point of

contact for customers, you are responsible for facilitating customer

relationships with Support and providing advice and assistance to

internal Oracle employees on diverse customer situations and escalated

issues.

As a Sr. Support Engineer, you will be the technical

interface to customers, Original Equipment Manufacturers (OEMs) and

Value-Added Resellers (VARs) for resolution of problems related to the

installation, recommended maintenance and use of Oracle products. Have

an understanding of all Oracle products in their competencies and

in-depth knowledge of several products and/or platforms. Also, you

should be highly experienced in multiple platforms and be able to

complete assigned duties with minimal direction from management. In

this position, you will routinely act independently while researching

and developing solutions to customer issues.

Job duties are

varied and complex utilizing independent judgment. May have project lead

role. 4 years experience with Core products or five years experience

with Applications products and have a technical degree i.e., BS

Computer Science/Management Information Systems/Science/

Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications)

proven professional/ technical experience, i.e., demonstrating an

understanding of Applications at a functional and technical level

(preferably Oracle)

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Job: Support

Location: IN-IN,India-Hyderabad

Other Locations: IN-IN,India-Bengaluru

Job Type: Regular Employee Hire

Organization: Oracle