Oracle Technical Analyst 3-Support in Bengaluru, India
Technical Analyst 3-Support
This position is for a Technical Support
Professional with a functional background in Financials. Candidates
should have a good understanding of Oracle EBS or other ERP Financial
Experience in the accounting lifecycle with
knowledge of common enterprise structures setup, journal processing,
financial reporting, interfaces, period close processes and activities
and Financial Reporting Workspace are highly desired. Support or
consulting experience with Oracle Financials or other ERP Financial
solution is preferred.
Responsible for providing excellence in
customer service support, track-incidence, diagnosis, replication,
troubleshooting, and resolution of complicated and critical cases. The
focus of this position is to provide Customer Service on a technical and
functional level and to ultimately drive complete and total resolution
of each service incident.
Functional/Technical Knowledge & Skills
Excellent analytical and problem solving skills
Strong understanding of ERP product(s), specifically Financials
EBS Financials experience preferred; EBS General Ledger, Accounts
Payable and Fixed Assets experience are helpful but working knowledge of
EBS Accounts Payable is desired and experience with Accounts
Receivable, Fixed Assets, or other ERP Financial Solutions is a plus.
Functional/Technical background in assigned product area (. Financials) and exposure to associated systems and software
Technical skills in any of the following are desirable: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
Understanding of structured SQL statements and how they are executed in the RDBMS (SQL/ PLSQL) helpful
Ability to read and decipher software Log and Trace files, Web Server
Optimization, Server configuration as well as the ability to act upon
the finding to determine a problem resolution.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Other Locations: IN-IN,India-Hyderabad
Job Type: Regular Employee Hire