Oracle User Assistance Developer 4 in Bengaluru, India

User Assistance Developer 4

Preferred Qualifications


CASB Cloud Service is a multimode cloud access security broker (CASB)

that provides advanced threat analytics using user behavior analytics

(UBA) and third-party feeds, configuration seeding, monitoring and

alerts, and Shadow IT discovery.


CASB Cloud Service is one of the fastest growing business unit within

the Oracle cloud organization. This unit operates like a startup making

multiple releases in a week to production.

For more details about the cloud service, please refer to the following link:

Short Description

We are looking for a

User Assistance (UA) developer to help build a portfolio of assets for

Oracle CASB Cloud Service. You will analyze learning requirements for

the product and produce content in one of these formats: documentation,

videos, tutorials, ILT/Self study courses

You are expected to

have, or quickly attain, subject matter expertise on Cloud security

platform, enterprise IT security needs, and CASB. You will translate

your product / solution knowledge into effective UA assets that will

enable customers / partners / employees to quickly and effectively

deploy / use Oracle CASB and related technologies.

This position

requires solid technical aptitude, excellent writing skills, and the

ability to complete projects with minimal supervision. Proven ability to

develop new material and organize it logically is critical. Previous

experience developing user assistance for enterprise Cloud applications

is highly desirable. Technical expertise in Oracle CASB or competitive

cloud security products is highly desirable.

The role involves

researching new product features and new technology in a fast-paced

development environment. Flexibility, good spirits, and a strong Cloud

and REST background are essential.

We provide the opportunity for

continuous learning and the acquiring of new skills. We work intensively

in an Agile development environment with fellow UA Developers, product

managers, engineers, and quality assurance and support engineers. We are

responsive to customer needs and input, as well as to internal

requirements. Our writers focus not only on writing excellent content,

but also on the technical aspects of publishing the assets to our


Detailed Description and Job Requirements

As a Principal UA Developer, you will:

  • Createa variety of UA assets for your assigned product, which may includetraining courses, certification exams, documentation, tutorials, videos,embedded help in UI, sample code, eBooks, and infographics following UAdevelopment processes, templates, and standards using various tools andsystems.

  • Perform job task analysis and create UA design documents that identify common user tasks that can be addressed through UA.

  • Collaboratewith internal stakeholders to develop UA vision documents that willinclude the product use cases, common tasks, and user personas.

  • Recognizeproblems with tools and processes, recommend enhancements for UA forgroup, team, and department, and share with management.

  • Work closely with SMEs to design and develop solution-based content to resolve relevant real world scenarios

  • Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products.

  • Participatein internal tasks forces related to UA and other technical matters.Participate in discussions at UA and feature team meetings.

  • Ensure best practices for usability of UA by involving SMEs and customers in user needs analysis.

  • Develop and review certification exam items.

Job Requirements

Duties and tasks are varied

and complex requiring independent judgment. Expected to be fully

competent in own area of expertise. Possess a degree, certificate, or

relevant industry experience. Suggested majors include English,

technical writing, communications, instructional design, software

engineering, or computer science.

Certification on WebLogic

Server, or Java, or Security area is an additional plus. Minimum of 5

years of UA development or relevant experience.

Follow a

prescribed learning plan to gain a thorough understanding of the

product's technical details and functionality. Demonstrate functional

knowledge of Windows and Linux or UNIX.

Demonstrate overall

understanding of IT environment for on premises and cloud deployments.

At least 5 years of security and cloud security background with cloud

security services experience and knows CASB, UEBA, GDPR, IAM, IDS, NGFW,


Candidates must submit writing samples that demonstrate:

  • Excellentwriting skills, including the ability to research, design, and write ina variety of formats, as well as to maintain and improve existingmaterial.

  • Ability to write in a more relaxed, conversational style, such as that used in popular social media products.

  • Ability to write UA with a strong task orientation.

Additional Details

In summary, this position requires the following:

  • Strong knowledge and professional experience using or administering any Security product or cloud service is necessary.

  • Strong experience with non-Oracle Security products may be considered.

  • Experience with installing and configuring software independently is strongly required.

  • Knowledge of Java, XML, and Linux technology is highly desirable.

  • Working experience on Linux operating system is highly desirable.

  • Knowledge / experience with Oracle Database Administration is desirable.

  • Experience with DITA Editor is required.

  • Experience with developing videos, and tutorials is required.

  • Experience authoring documentation in a content management system is highly desirable.

  • Astrong, positive work ethic as demonstrated by initiative,adaptability, independence, and the desire to do what is required toproduce a quality product.

  • Ability to follow style guidelines, a writing model, and department processes for writing and publishing UA.

  • Excellent written and verbal communication skills for global audience.

  • Strong inter-personnel communication skills to be able to make great business relationships with people from various LoBs.

  • Strong ability to illustrate complex concepts graphically. The writing and graphics should enhance the learning experience.

  • Demonstrate a keen sense of organization and attention to detail.

  • Handle unforeseen difficulties and obstacles with ease.

  • An excellent team player and able to work on complex projects with a group of other UA developers.

  • Ability to work on tight deadlines and on multiple projects at a short notice.

  • Ability to work with people in different time zones.

  • Ability to understand business needs and meet deadlines.

Detailed Description and Job Requirements

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8 years of user assistance development or relevant experience.

Job: Product Development

Location: IN-IN,India-Bengaluru

Job Type: Regular Employee Hire

Organization: Oracle